The posting
Role Overview: We are looking for a Quality Auditor Healthcare to ensure high standards of performance and compliance within our ROI (Release of Information) team. The successful candidate will play a key role in monitoring, evaluating, and improving both voice and non-voice processes.
Key Responsibilities:
- Monitor and evaluate ROI executive performance through audits (voice and non-voice).
- Analyze call data to identify improvement opportunities.
- Provide constructive feedback and collaborate on process improvements to enhance call efficiency.
- Prepare reports on call quality and performance metrics.
- Ensure timely completion of audits and feedback in line with agreed TATs.
Qualifications: Background in Healthcare/RCM is preferred Strong oral and written communication skills Flexible to work in any shift (24/7 operations) Detail-oriented with strong analytical and reporting skills



