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Open nowFirst seen 3 days ago

Senior Operations Manager

HRTX1,628 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowSenior Operations ManagerHRTX · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Drive market performance, customer experience, and operational excellence. This role serves as a strategic architect, overseeing leadership development, resource management, and the integration of AI-driven tools to ensure a future-ready, high-accountability culture.

Core Responsibilities

  • Performance & Governance: Own all market KPIs (Quality, NPS, Revenue). Lead structured daily/weekly cadences to identify risks and implement systemic interventions.
  • Leadership Development: Upskill Team Managers through "coach-the-coach" sessions and observational assessments. Manage succession planning and talent reviews.
  • Operational Delivery: Partner with WFM, QA, and IT to remove blockers. Ensure staffing levels and workflows align with global standards and forecasting.
  • Continuous Improvement: Drive Root Cause Analysis (RCA) to eliminate process defects and standardize workflows across all teams.
  • Customer Experience: Monitor VOC and NPS trends to address service pain points and reinforce resolution excellence.
  • Digital & AI Integration: Adopt AI-driven dashboards and predictive analytics to enhance coaching, oversight, and data-enabled decision-making.
  • Stakeholder Management: Represent operations in cross-functional global initiatives, influencing product, process, and compliance decisions.
  • Compliance & Administration: Approve incentive budgets and operational expenses while ensuring adherence to audit and policy frameworks.
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    The review screen in CV Rocket: how each CV was read, round by round.

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