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Open nowFirst seen 4 days ago

Spanish Bilingual Customer Service Representative

HRTX220 open roles

Where
Pasay City, Metro Manila, Philippines
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Your applicationOpen nowSpanish Bilingual Customer Service RepresentativeHRTX · Pasay City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Summary:

We are seeking a Spanish Bilingual Customer Service Representative to join the team and deliver exceptional service to our diverse customer base. In this role, you will provide support to Spanish speaking customers, resolving inquiries, processing orders, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.
  • Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.
  • Accurately document interactions and follow up as needed to ensure timely resolution.
  • Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.
  • Provide product or service information, troubleshooting steps, and general assistance.
  • Collaborate with internal departments to escalate and resolve complex issues.
  • Maintain knowledge of company products, policies, and procedures.
  • Meet or exceed performance metrics including response time, customer satisfaction, and issue resolution.

Requirements:

  • 1 year international voice BPO Bilingual
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One press. We do the rest.

  1. A CV for this posting

    Written against HRTX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HRTX's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HRTX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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