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Open nowFirst seen 2 days ago

Sr. IT Support

HRTX1,628 open roles

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Your applicationOpen nowSr. IT SupportHRTX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Key Responsibilities

IT Support Operations

  • Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
  • Ensure timely resolution of technical issues and service requests in line with SLAs
  • Act as an escalation point for complex technical concerns

People Management

  • Supervise, mentor, and support IT support staff to ensure high performance and service quality
  • Conduct regular performance evaluations, coaching, and training sessions
  • Assign tasks, manage workloads, and ensure proper team coverage

Systems & Infrastructure Support

  • Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
  • Support system upgrades, implementations, and integrations
  • Manage user accounts, access controls, and system configurations

Administrative & Documentation

  • Maintain accurate documentation of IT processes, systems, and troubleshooting procedures
  • Prepare reports on IT support performance, incidents, and system status
  • Manage IT inventory, asset tracking, and procurement of IT equipment

Process Improvement & Compliance

  • Identify areas for process improvement and implement best practices in IT support
  • Ensure compliance with company policies, IT standards, and security protocols
  • Support audits and ensure proper documentation and controls are in place

Stakeholder & Vendor Management

  • Collaborate with internal departments to understand IT needs and provide appropriate solutions
  • Coordinate with external vendors and service providers for IT-related services and support
  • Ensure service quality and timely delivery from third-party providers

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or any related field
  • At least 5 years of experience in IT support, with experience in a supervisory or leadership role
  • Strong technical knowledge of hardware, software, networking, and systems administration
  • Experience with IT service management tools (e.g., ticketing systems)

Preferred Skills

  • Knowledge of ITIL processes and best practices
  • Experience in system implementation and project coordination
  • Familiarity with cybersecurity practices and data protection
  • Strong troubleshooting and analytical skills
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  1. A CV for this posting

    Written against HRTX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HRTX's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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