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Open nowFirst seen 3 days ago

Team Manager - Financial

HRTX220 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowTeam Manager - FinancialHRTX · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on HRTX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

We are looking for an experienced and dynamic Team Manager to lead a team of customer service representatives handling a US-based banking and financial account. The ideal candidate will have a strong background in BPO operations, team leadership, and financial services, with the ability to drive performance, ensure compliance with financial regulations, and deliver excellent customer service.

Key Responsibilities:

  • Lead, manage, and coach a team of 1520 agents handling inquiries related to banking and financial products (e.g., account services, credit cards, loans, fraud investigations, etc.).
  • Monitor and drive key performance indicators (KPIs) such as AHT, CSAT, QA, and FCR, ensuring targets are consistently met or exceeded.
  • Ensure compliance with US banking regulations, company policies, data privacy laws (e.g., GLBA), and financial guidelines.
  • Analyze team performance reports and provide feedback, coaching, and development plans to improve individual and team metrics.
  • Handle escalations and resolve complex customer issues while maintaining a high level of professionalism and empathy.
  • Collaborate with quality assurance, workforce management, and training teams to support continuous improvement and agent readiness.
  • Prepare and present regular performance reports and business updates to operations leaders and clients.
  • Maintain a positive team culture focused on accountability, collaboration, and service excellence.

Qualifications:

  • Bachelors Degree in Business, Finance, or a related field preferred
  • Minimum 23 years of experience as a Team Leader/Team Manager in a BPO setting, preferably in a US banking or financial account.
  • Strong understanding of financial services processes, compliance, and risk management practices.
  • Proven leadership, coaching, and team development skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Willingness to work night shifts and flexible schedules.
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  1. A CV for this posting

    Written against HRTX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on HRTX's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    HRTX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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