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Open nowFirst seen 39 hours ago

Travel Operations Manager

HRTX1,628 open roles

Where
Makati City, Metro Manila, Philippines
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Your applicationOpen nowTravel Operations ManagerHRTX · Makati City, Metro Manila, Philippines

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 39 hours ago

The posting

Operations Manager (Travel Operations)

Location: Manila

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

  • Oversee daily travel operations including reservations, ticketing, and booking management
  • Handle complex and VIP travel arrangements including high-priority and executive bookings
  • Build and maintain strong relationships with airlines and travel partners
  • Lead and manage operations teams to ensure service excellence and efficiency
  • Monitor operational performance, service levels, and key metrics
  • Resolve escalations, operational issues, and client concerns
  • Implement process improvements to enhance efficiency and service quality
  • Coordinate with internal teams to ensure seamless service delivery

Qualifications

  • Bachelor's degree in Tourism, Hospitality, Business, or related field
  • Strong experience in travel agency operations, ticketing, and reservations
  • Knowledge of booking systems such as Amadeus, Sabre, or similar tools
  • Proven leadership and people management experience
  • Strong stakeholder management and coordination skills
  • Experience handling VIP or corporate travel accounts is an advantage
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