The posting
Account Manager MENAPermanent contract At HSBC, we're a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction-we offer opportunities, support and rewards that will take you further. The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.By joining us, you'll help evolve and grow our Private Banking business. What you will do: Reporting to the Head of Front Office and Supervisory, you will be the primary point of contact for high-net-worth and ultra-high-net-worth individual clients. You will play a key role in delivering exceptional client service, managing day-to-day client needs and ensuring the highest levels of client satisfaction while upholding regulatory requirements and bank policy.In this role, you will (but not limited to):• Maintain excellent commercial relationships with Private clients. • Deliver outstanding client service and maintain optimal collaboration with Relationship Managers, both in Luxembourg and across other GPB booking centers.• Ensure the efficient opening and regular review of client accounts.• Handle and input client trade orders into the private banking system, ensuring all outstanding orders are monitored and completed promptly. • Keep track of clients' time maturities, transfers, deposits, loans, etc.• Accurately document client interactions, including telephone conversations and in-person visits.You should apply if you have: • Relevant experience within the private banking sector.• Strong customer service focus, with excellent interpersonal skills.• Clear understanding of the main products and services offered in the private banking industry.• Administrative efficiency, accuracy and thoroughness.• Advanced proficiency in MS Office applications.• Good level of English; other languages such as French or Arabic are an advantage.Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.What you'll get in return:The pay range for this role is €91,600 - €120,000.HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.We offer a comprehensive and competitive package of benefits usually covering health support, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Ireland, Luxembourg, The Netherlands, Poland and Spain.If you're looking for a career where you will be respected as an individual and valued for the contributions you make, please visit our career page, and discover how diversity drives our success. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.Please note that every selected candidate will have to provide us with a valid criminal record check in due time.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. For any GDPR request, please send it to: <a href="mailto:[email protected]" rel="nofollow">[email protected]</a>For further information on building your career at HSBC, please visit: <a href="www.hsbc.com/careers" target="_blank" rel="nofollow">www.hsbc.com/careers</a> Discover how ‘We Value Difference'.



