The posting
Position Responsibilities May Include
Ensure warranty policies align with company standards and regulatory requirements Customer Service – Telephone – Email contact Review and process claims Adjust dealer address changes among various departments and system locations Be aware of KPIs and audit expectations Review extended warranties to ensure they comply with state requirements Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability Identify potentially fraudulent activity among dealers Perform other tasks as assigned
Nature & Scope
Works within well-defined instructions Uses established procedures and works under supervision to perform assigned tasks Work is closely supervised
Knowledge & Skills
Strong intellect and aptitude desired, along with ability to manage multiple and varied activities Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems Must have the ability to work in a cross functional capacity with internal and external teams Strong communication skills Strong working knowledge of MS Excel and Word. General office equipment and admin experience – laptop, multi-line phone, copier, and document scannin



