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Open nowPosted 430 days ago

Service Advisor

hubertvesterautogroup7 open roles

Where
Wilson, North Carolina, United States
Work mode
On site
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Your applicationOpen nowService Advisorhubertvesterautogroup · Wilson, North Carolina, United States

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 430 days ago

The posting

It's about our culture. Work for a great family business.

We are seeking a veteran Service Advisor. Honda, Toyota, or GM experience is a plus but not a requirement. Must be a customer-focused Service Advisor. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating their vehicle maintenance and repair needs. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. CDK and Xtime experience is helpful but not required.

Responsibilities

  • Perform an Active Write up and delivery process
  • Greet customers and assess their vehicle maintenance and repair needs.
  • Provide detailed explanations of services required, including vehicle maintenance, automotive repair, and tire service.
  • Collaborate with service technicians to ensure accurate diagnosis and effective communication of repair processes.
  • Prepare service estimates and work orders, ensuring clarity in service writing.
  • Maintain records of customer interactions and transactions in an organized manner.
  • Follow up with customers regarding their vehicle status and any additional services needed.
  • Ensure customer satisfaction by addressing concerns promptly and professionally.
  • Stay updated on automotive technology trends and service management practices.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Qualifications

  • Strong mechanical knowledge with a background in automotive repair or related fields.
  • Experience as a Service Technician or in auto service management is preferred.
  • Excellent communication skills with the ability to explain technical information clearly to customers.
  • Proven ability to manage multiple tasks efficiently in a fast-paced environment.
  • A commitment to providing outstanding customer service and building lasting relationships.
  • Ability to work collaboratively within a team-oriented environment.
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