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Open nowPosted 31 hours ago

Senior Customer Onboarding Specialist

HubSpot80 open roles

Where
Remote - Japan
Work mode
Remote
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Your applicationOpen nowSenior Customer Onboarding SpecialistHubSpot · Remote - Japan

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. HubSpot postings stay open a median of 56 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 31 hours ago

HubSpot median: 56 days open

The posting

POS-33705

HubSpotはCRMを中心とした、マーケティング・セールス・カスタマーサービス/サクセス領域でソフトウェアを提供しています。

”Help Millions of Organization Grow Better” をミッションとし、顧客の成功・成長へチームとしてコミットしています。

本ポジション「Senior Customer Onboarding Specialist (導入支援コンサルタント)」は、急拡大する日本市場においてHubSpotをご契約いただいた顧客に対し、導入支援・コンサルティングを行うポジションです。

導入支援担当者はカスタマーサクセスチームの中で最初に顧客との接点を持ちます。期間中にTime to value（顧客がサービスを利用してから価値を実感するまでにかかる時間）を縮めることは、その後の顧客の成功を左右し、サブスクリプションビジネスにおいて大きな役割を担います。

さらに、シニアコンサルタントとしてHubSpotの導入を成功させるためには、幅広い業界理解、複雑な設計と運用、複数のステークホルダーを管理できる能力が必要です。お客様のビジネスゴールを測定可能なオンボーディング目標へ落とし込み、ベストプラクティスをふまえてソリューションを設計します。

今後の日本のマーケティング・セールス・カスタマーサービス/サクセス領域の変化にワクワクする人、顧客の成功はもちろん、本領域における自身の成長にコミットできる仲間を探しています。

Responsibilities

  • HubSpotを具体的なビジネスインパクトに結びつけるための、顧客のビジネス・ゴール・課題・組織体制等のヒアリングと初期構築および実装の支援
  • 複雑なビジネスプロセスやデータモデルに合わせた、スケーラブルなソリューションの設計
  • 連携やAPIなどの技術的なトピックに関する顧客への助言
  • 新機能や製品アップデートへの理解と業務への適応
  • 摩擦の少ない顧客体験実現に向けたセールス・カスタマーサクセスマネージャーとの社内連携
  • アップセルやクロスセル機会の発見
  • 初年度の契約更新を成功に導く

Minimum Qualifications

  • 3~5年にわたる以下のいずれかのご経験
  • マーケティング・セールス・カスタマーサクセス/サービスに関連する業務
  • CRMやMAに関わるコンサルティング業務
  • 変化の早い環境への適応力
  • 技術的要素（連携、API）や顧客成長の戦略的側面について助言できる能力
  • さまざまな聴衆（技術者、経営層）に合わせてメッセージを調整できるコミュニケーション能力
  • 顧客の成功や課題に真摯に向き合い、共に成功に取り組める
  • 新しい分野の学習と自身の成長へのコミットメント
  • ネイティブレベルの日本語力と読み書きにおけるビジネスレベルの英語力

Preferred Qualifications

  • CRMやマーケティングオートメーションの実務活用経験やコンサルティング経験
  • APIやシステム連携の仕組みに関する概念を把握していること

About HubSpot

HubSpot (NYSE: HUBS)は、アメリカのボストンで2006年に創業し、日本を含めた120カ国以上/95,000以上の顧客にHubSpot製品をご利用いただいています。

その製品の根幹にある「インバウンドマーケティング」や「フライホイール」もぜひご一読ください。

ソフトウェアだけでなく、お客様に提供するサービスやプロダクトと同様に企業文化も会社の「製品」であると考えて人事・組織づくりへの投資も積極的に行っています。

直近ではGlassdoorの「Best place to work 2020」やComparablyの「Best companies for women 2020」で1位を受賞しました。（HubSpotのカルチャーコードの日本語版もご覧いただけます）また、多様性のある会社文化への取り組みに関してはこちらからご覧ください。

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

  • HubSpot Careers
  • Life at HubSpot on Instagram

If you need accommodations or assistance due to a disability, please reach out to us using this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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