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Open nowPosted 550 days ago

Customer Success - Full Stack Solution Engineer - II

HumanBit HQ

Where
Bangalore
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Your applicationOpen nowCustomer Success - Full Stack Solution Engineer - IIHumanBit HQ · Bangalore

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 550 days ago

The posting

Customer Success - Full Stack Solution Engineer - II

## Job Summary The Customer Success - Full Stack Solution Engineer - II serves as a technical bridge between customers and the internal Customer Success team, directly addressing client challenges through innovative software solutions. This role involves developing and maintaining full-stack applications, optimizing internal tools, and ensuring seamless customer experiences. The engineer will also contribute to data-driven insights and continuous process improvements that drive customer satisfaction and team efficiency.

## Responsibilities - Interact directly with customers to understand their technical challenges and provide tailored solutions. - Develop and maintain full-stack applications that address operational needs of the Customer Success team. - Identify and resolve performance issues and usability flaws, offering actionable improvement advice. - Build, enhance, and automate SQL dashboards for actionable insights into customer data and team performance. - Conduct exploratory, regression, and performance testing to ensure product consistency and reliability. - Collaborate with the Customer Success team to design and implement internal tools that boost efficiency and customer satisfaction. - Create and maintain browser-based automated test scripts using tools such as Cypress, Playwright, or Selenium.

## Qualifications - Proficiency in full-stack development (e.g., TypeScript, Python, Node.js). - Strong command of JavaScript, React, and TypeScript for frontend development. - Experience with modern testing tools and frameworks. - Familiarity with performance and load testing methodologies. - Excellent debugging and troubleshooting skills. - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - Strong written and verbal communication skills. - A startup mindset with the ability to thrive in a fast-paced environment and solve new challenges.

## Preferred Skills - Experience building and maintaining SQL dashboards. - Prior experience working in customer-facing technical roles. - Familiarity with continuous integration/continuous deployment (CI/CD) pipelines. - Knowledge of cloud services (e.g., AWS, Azure, GCP). - Exposure to customer success platforms or CRM systems.

## Experience - Minimum 1 year of relevant experience in full-stack software development, preferably in a customer-centric or SaaS (Software as a Service) environment. - Experience with direct customer interaction and delivering technical solutions.

## Environment - Work Location: Bangalore (in-office). - Type: Full-Time. - Fast-paced, collaborative startup environment with opportunities to take ownership of impactful projects. - May require occasional extended hours or flexibility to address urgent customer issues.

## Deadline - Application Deadline: April 29, 2025

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