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Open nowFirst seen 7 hours ago

Business Analyst / Product Analyst (E-commerce & Ticketing) - Portugal Full Remote - Short Term (3 Months)

HumanIT Digital Consulting86 open roles

Pay
€2,000 – €2,650 a month
Where
Portugal, Remote
Work mode
Remote
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Your applicationOpen nowBusiness Analyst / Product Analyst (E-commerce & Ticketing) - Portugal Full Remote - Short Term (3 Months)HumanIT Digital Consulting · Portugal, Remote

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. HumanIT Digital Consulting postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 7 hours ago

HumanIT Digital Consulting median: 13 days open

The posting

ABOUT THE OPPORTUNITY

Join a short-term, fully remote consulting assignment with an established international organisation. We are looking for a hands-on Business Analyst / Product Analyst to support customer service and e-commerce improvements. This is an initial three-month assignment suited to someone comfortable working independently and collaborating with business, product and technology teams.

PROJECT & CONTEXT

Define and improve customer service ticketing workflows and support the rollout and integration of an e-commerce platform with existing digital services. Map processes, clarify ticket categories, routing rules, priorities and service-level expectations, document functional requirements and user stories in Jira, coordinate with delivery teams and vendors, and contribute to testing and go-live readiness.

WHAT WE'RE LOOKING FOR (Required)

  • 3–5 years of experience in Business Analysis, Product Analysis or Product Ownership.
  • Practical experience with e-commerce platforms such as Shopify or Magento.
  • Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow or Jira Service Management.
  • Ability to map operational processes, define workflows and ticket routing, and document functional requirements and user stories.
  • Experience with Jira and cross-functional stakeholders.
  • Strong communication, organisation and delivery focus.
  • Fluent English, C1 level or equivalent, required.
  • Availability to work remotely from Portugal for an initial three-month period.

NICE TO HAVE (Preferred)

  • Experience in healthcare or other regulated environments.
  • Customer service operations and SLA design experience.
  • Experience coordinating external vendors and supporting user acceptance testing or go-live activities.
  • Familiarity with Agile delivery practices.

Compensation: €2,000 – €2,650/month net, depending on experience and seniority level.

Why HumanIT people stay (4.4 Glassdoor, 89% recommend) 15th month salary Health insurance covering your family Birthday off Mobility program for digital nomads Real work-life balance

Full benefits: https://www.humanit.pt/careers/#perks What it's really like: https://www.humanit.pt/careers/#work-at

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