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Open nowFirst seen 11 hours ago

Senior ServiceNow Developer (ServiceNow/ITSM/CSM/AI) - Hybrid London (Approx. 1 visit/month)

HumanIT Digital Consulting107 open roles

Where
Porto, Portugal
Work mode
Hybrid
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Your applicationOpen nowSenior ServiceNow Developer (ServiceNow/ITSM/CSM/AI) - Hybrid London (Approx. 1 visit/month)HumanIT Digital Consulting · Porto, Portugal

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Share of postings closed within
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  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 11 hours ago

The posting

ABOUT THE OPPORTUNITY

We are looking for a highly experienced Senior ServiceNow Developer to join a long-term enterprise transformation programme for a leading international organisation operating across multiple countries. This is an exciting opportunity for a senior consultant who enjoys working on complex ServiceNow ecosystems, driving innovation through AI-powered capabilities, and contributing to strategic digital initiatives.

The position follows a hybrid model, with remote work combined with approximately one visit per month to London for key workshops and stakeholder sessions.

PROJECT & CONTEXT

You will work within Agile engineering teams responsible for developing and evolving enterprise ServiceNow solutions across multiple business domains. The project combines traditional ServiceNow development with next-generation AI capabilities, including Generative AI, workflow automation, intelligent assistants, and agentic AI solutions.

The environment follows DevOps principles with CI/CD pipelines and requires close collaboration with architects, infrastructure teams, security specialists, and business stakeholders.

Required languages:

  • English (Fluent / C1-C2 mandatory)

WHAT WE'RE LOOKING FOR (Required)

  • Minimum 5 years of hands-on ServiceNow development experience.
  • Strong experience with ServiceNow ITSM and Customer Service Management (CSM).
  • Experience developing solutions across modules such as ITSM, CSM, FSM and/or SecOps.
  • Solid experience with ServiceNow AI capabilities including Now Assist, Generative AI, intelligent workflow automation or agentic AI solutions.
  • Experience with JavaScript ES6+, Client Scripts, Business Rules, Script Includes, Flow Designer and ServiceNow Studio.
  • Experience with REST APIs, Integration Hub and third-party integrations.
  • Knowledge of ITOM, CMDB, Discovery and Event Management.
  • Experience with Service Portal development using HTML5, CSS3 and AngularJS.
  • Familiarity with MID Servers and scoped application development.
  • Understanding of Agile, Scrum and DevOps delivery models with Git-based version control.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • At least one Certified Implementation Specialist (CIS), preferably ITSM or CSM.
  • Excellent communication skills and experience working in large enterprise environments.
  • Previous experience in major consulting firms or tier-one multinational organisations is highly valued.
  • Willingness to travel to London approximately once per month.

NICE TO HAVE (Preferred)

  • ITIL v4 certification.
  • Experience with ML Ops concepts.
  • Knowledge of NLP, NLU, vector search technologies or LLM orchestration.
  • Exposure to predictive intelligence and AI governance.
  • Experience mentoring junior developers.
  • Experience working in global transformation programmes involving multiple countries.
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