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Open nowPosted today

Practicante de Mesa de Ayuda

Hunt39 open roles

Where
San Isidro, Lima, Peru
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Your applicationOpen nowPracticante de Mesa de AyudaHunt · San Isidro, Lima, Peru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hunt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Hunt postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Hunt median: 20 days open

The posting

Job Description

Tu Convenio Estará Orientado En Las Siguientes Tareas

  • Responder a las llamadas telefónicas, correos electrónicos, mensajes instantáneos y cualquier otro canal de comunicación que de soporte a los problemas y solicitudes de los usuarios.
  • Ingresar, asignar (o reasignar), documentar, y hacer seguimiento a los incidentes o solicitudes en ServiceNow para garantizar una solución oportuna.
  • Proporcionar asistencia técnica para equipos de cómputo (laptops y desktops), impresoras (locales y en red), dispositivos móviles (Android e iOS), equipos de videoconferencia (Teams Rooms), y accesorios de hardware en general.
  • Instalar equipos o accesorios de acuerdo con el plan de trabajo o solicitudes de los usuarios.
  • Recepción de equipos y accesorios de IT por parte de los proveedores.
  • Actualizar los inventarios de accesorios, computadoras, o los que correspondan.
  • Organización de equipos y accesorios en o fuera de caja en depósito o almacenes.
  • Reportar con el proveedor aquellos equipos o que estén defectuosos y que aun estando en garantía requieran ser reparados.
  • Generar guías para los envíos de equipos de IT a otras ubicaciones.
  • Trabajar con otros equipos de asistencia de terceros para resolver problemas, si fuera necesario.
  • Otras actividades de apoyo incluyen la investigación y recomendación de soluciones.

Qué Perfil y Competencias Buscamos

  • Disponibilidad para hacer prácticas de forma presencial (San Isidro).
  • Excelentes habilidades de comunicación verbal y escrita.
  • Idioma Ingles (Intermedio - Avanzado)
  • Grandes habilidades interpersonales, con un enfoque en la construcción de relaciones, escuchar y preguntar habilidades.
  • Experiencia con los sistemas de hardware y software más comunes, solución básica de problemas de red, comprensión básica del entorno cliente/servidor.
  • Experiencia con una herramienta ITSM estándar del sector (Zendesk, Jira, ServiceNow) es deseable.
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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