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Open nowPosted 131 days ago

IT Service Desk Engineer

Hunter Douglas74 open roles

Where
Rotterdam
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Your applicationOpen nowIT Service Desk EngineerHunter Douglas · Rotterdam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hunter Douglas's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Hunter Douglas postings stay open a median of 34 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 131 days ago

Hunter Douglas median: 34 days open

The posting

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Over de rol

Deze rol is gevestigd in Rotterdam. Je moet in de buurt van de kantoorlocatie gevestigd zijn.

Vloeiend Nederlands en Engels vereist.

Wij zijn op zoek naar een proactieve en klantgerichte IT Service Desk Engineer om ons EMEA IT-team te versterken, gevestigd in Rotterdam. Als eerste aanspreekpunt voor IT-ondersteuning in de regio speel je een sleutelrol in het leveren van hoogwaardige technische diensten en het waarborgen van een uitstekende gebruikerservaring.

Deze rol is ideaal voor iemand met een solide basis in IT-ondersteuning die graag wil groeien in een snel bewegende, internationale omgeving terwijl hij/zij werkt binnen ITIL-georiënteerde processen en moderne service management tools.

Wat je gaat doen

Incident- & Requestmanagement

  • 1e en 2e lijns ondersteuning bieden voor hardware-, software- en netwerkproblemen
  • Tickets registreren, troubleshooten en oplossen met behulp van Jira Service Management (JSM)
  • Zorgen voor tijdige oplossing in lijn met overeengekomen SLA’s

Gebruikers-toegang & Identiteitsbeheer

  • Instromers, doorstromers en uitstromers beheren (JML-processen)
  • Naleving van beveiligingsbeleid en SOX-vereisten waarborgen

Device- & Endpointbeheer

  • Laptops, desktops en mobiele apparaten leveren, configureren en onderhouden
  • Ondersteuning bieden bij patching, vulnerability management en compliance-activiteiten

Ondersteuning van samenwerkingstools

  • Problemen oplossen binnen Microsoft 365, VoIP, Citrix en enterprise-applicaties

Kennis & Continue Verbetering

  • Kennisbankartikelen onderhouden en verbeteren
  • Mogelijkheden identificeren voor automatisering en procesoptimalisatie

Escalatie & Coördinatie

  • Complexe problemen escaleren naar specialistische teams en zorgen voor een soepele oplossing
  • Samenwerken met IT-teams binnen EMEA

Wat wij zoeken

Essentiële vaardigheden & ervaring

  • 1–3 jaar ervaring in een IT servicedesk- of supportrol
  • Sterke kennis van: Windows 10/11 Active Directory Microsoft 365
  • Bekendheid met ITSM-tools (bij voorkeur Jira Service Management)
  • Begrip van ITIL-principes
  • Uitstekende probleemoplossende en klantenservicevaardigheden
  • Vermogen om taken te prioriteren en onder druk te presteren

Pre

  • ITIL Foundation-certificering
  • Ervaring met Citrix, VoIP-systemen of endpoint management tools
  • Ervaring met compliance frameworks zoals ISO of SOX

Hoe succes wordt gemeten

  • Naleving van SLA’s voor incidenten en serviceverzoeken
  • Hoge klanttevredenheidsscores (CSAT)
  • Sterke oplossingspercentages bij eerste contact
  • Bijdrage aan en gebruik van kennisbankinhoud

Waarom bij ons werken

  • Werken in een dynamische, internationale omgeving binnen EMEA
  • Deel uitmaken van een team dat service-excellentie en continue verbetering stimuleert
  • Mogelijkheid om je carrière te laten groeien binnen een gestructureerde organisatie gebaseerd op ITIL
  • Werken met moderne enterprise tools en technologieën

Als je gepassioneerd bent over het leveren van uitzonderlijke IT-ondersteuning en een echte impact wilt maken in een groeiende organisatie, horen we graag van je.

Solliciteer nu en maak deel uit van onze IT-reis binnen EMEA.

By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use

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