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Open nowPosted 2 days ago

Front Desk Agent

Huntington Hotels

Where
San Diego, CA, US
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Your applicationOpen nowFront Desk AgentHuntington Hotels · San Diego, CA, US
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

The posting

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

  • Career Growth: Learn from industry leaders and gain hands-on experience.
  • Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
  • Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do:

  • Be the friendly face of our hotel, greeting guests with warmth and professionalism.
  • Efficiently manage room assignments and key distribution.
  • Stay informed about hotel events, ensuring smooth guest experiences.
  • Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
  • Process payments and prepare accurate guest invoices.
  • Keep the front desk organized, clean, and safe.
  • Serve as the go-to expert for hotel amenities and local hotspots.
  • Recommend top dining, entertainment, and shopping options nearby.
  • Manage guest communications, including mail and messages, with discretion.
  • Coordinate transportation arrangements like a pro.
  • Respond calmly and effectively during emergencies.
  • Answer calls promptly with a friendly, professional demeanor.
  • Assist guests with in-room features for maximum comfort.
  • Log and follow up on guest feedback to ensure satisfaction.
  • Communicate guest needs to the right departments quickly and clearly.
  • Resolve billing issues with attention to detail and accuracy.
  • Handle transactions securely and with integrity.
  • Master property management systems and tech tools to streamline operations.
  • Promote current rates, offers, and hotel packages with enthusiasm.
  • Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
  • Jump in wherever needed with a positive, can-do attitude.

What We're Looking For:

  • High School diploma or equivalent required.
  • Customer service experience with a talent for making people feel welcome.
  • Previous hotel front desk experience is a plus but not required.

Key Skills for Success:

  • Strong communication skills: read, write, and speak clearly and confidently.
  • Flexible schedule: available for varied shifts as business demands.
  • Hospitality mindset: anticipate guest needs and deliver personalized service.
  • Professionalism: maintain a polished appearance and demeanor.
  • Attention to detail: actively listen and focus on guest interactions.
  • Ready to launch your hospitality career? Apply now and become part of the Huntington story!

Skills & Expectations

  • Strong communication skills (verbal and written)
  • Professional appearance and courteous demeanor
  • Strong attention to detail and accuracy with cash handling and billing
  • Ability to multitask and stay calm in a busy environment
  • Flexible schedule including nights, weekends, and holidays as needed

Physical Requirements

  • Ability to stand, sit, or walk for extended periods
  • Ability to move throughout the hotel to support guest needs
  • Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

California & Federal (FLSA) Wage/Hour Notes

  • This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
  • Meal and rest periods are provided in accordance with California requirements.
  • Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
  • Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.

Employment Statements

  • Huntington Hospitality is an Equal Opportunity Employer.
  • Employment is at-will (unless otherwise required by law or written agreement).
  • This job description is not a contract and may be modified based on business needs.
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