The posting
A bit about the role:
As a Land Product Coordinator, you will play an important role in supporting, creating and delivering the land-based experiences that make our expeditions truly memorable. From hotels and transfers to pre- and post-cruise programs, you will help ensure that every element of our guests’ journey is carefully planned, reliably delivered and aligned with the HX promise.
Key Responsibilities & Deliverables:
- Contribute to the the development and management of our land product portfolio, including hotels, transfers, pre- and post-programs and other destination services.
- Work with local suppliers and partners to secure the capacity, allotments, rates and commercial terms needed to support our sales and operational requirements.
- Coordinate land services during both normal operations and irregular or last-minute situations, ensuring our guests continue to receive a seamless experience.
- Build and maintain strong, trusted relationships with hotels, DMCs and other local suppliers.
- Monitor supplier performance and ensure agreed quality, safety and service standards are consistently met.
- Contribute to the development and implementation of processes, procedures and supplier audits.
- Maintain accurate hotel contracts, pricing, service standards and product information.
- Provide clear and reliable product information to internal stakeholders across the business.
- Participate in the creation and development of HX tours, packages and destination experiences.
- Collaborate closely with the wider Air & Land team and Hotel Inventory Coordinator to deliver outstanding guest experiences.
- Contribute proactively to the wider team and take on additional responsibilities as required.
Requirements:
- 3+ years of experience in the travel industry, with experience from a tour operator, DMC, or cruise operator and strong knowledge of travel operations and logistics, especially in remote destinations with limited infrastructure
- Fluency in English is required.
- Structured and analytical approach to problem-solving and decision-making.
- Ability to manage multiple tasks simultaneously with strong organisation skills and attention to detail.
- Strong teamwork skills, global mindset, and ability to adapt to changing business needs.
- Clear and effective communication skills with internal and external stakeholders.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
- Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Ability to manage execution and competing demands.
- Ability to adapt to change in a positive, productive manner.
- Effective and confident communication skills.
- Adaptable and flexible in a changing work environment.
- Strong relationship-building skills and ability to positively influence others.
- Resilient and calm when working under pressure.
- Collaborative team player.
- Positive and solution-oriented mindset.
Benefits:
- We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.



