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Open nowPosted 19 days ago

Sr. Manager, Training & Education - Mexico & LATAM Distributors

Hydrafacial34 open roles

Where
Mexico
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Your applicationOpen nowSr. Manager, Training & Education - Mexico & LATAM DistributorsHydrafacial · Mexico

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Hydrafacial postings stay open a median of 36 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 19 days ago

Hydrafacial median: 36 days open

The posting

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

WHY THIS ROLE MATTERS

The Senior Manager, Training & Education – Mexico and LATAM Distributors leads the Training & Education strategy for Mexico and provides functional leadership and governance for assigned LATAM distributors. This role translates global learning strategies into locally relevant, scalable, and measurable education programs that support compliant product use, customer adoption, commercial capability, product launch readiness, and business growth.

The position leads the Mexico Training & Education function, manages the operating plan and budget, establishes trainer and distributor capability standards, and serves as the primary strategic partner to Commercial, Marketing, Global Learning & Development, and cross-functional stakeholders. The role also drives training quality, operational excellence, and continuous improvement while supporting strategic customer engagement and business priorities across Mexico and assigned LATAM distributors.

WHAT YOU’LL DO

  • Lead the annual Training & Education strategy and operating plan for Mexico and assigned LATAM distributors, aligning learning initiatives with commercial priorities, business objectives, and Global Learning & Development strategies. Translate business priorities and capability gaps into scalable, measurable education programs that support customer adoption, commercial effectiveness, product launch readiness, and business growth.
  • Develop and execute an integrated portfolio of customer, commercial, product launch, and distributor education programs by partnering with Commercial, Marketing, Medical, Regulatory, Quality, Legal, Global Learning & Development, Key Opinion Leaders, strategic customers, and distributor partners to deliver high-impact learning solutions.
  • Manage the Training & Education team, including leadership of the Regional Training Specialist (RTS), while establishing trainer onboarding, certification, calibration, and recertification standards. Provide functional leadership and development support to internal trainers and distributor training partners across the region.
  • Lead customer and commercial education initiatives across Mexico by driving onboarding, competency development, coaching, product launch readiness, and ongoing capability-building programs that strengthen commercial performance and customer outcomes.
  • Oversee distributor capability development across assigned LATAM markets by assessing learning needs, implementing train-the-trainer programs, supporting trainer certification, adapting education programs to local market and regulatory requirements, and ensuring consistent regional training standards.
  • Ensure all training content, materials, and delivery comply with applicable regulatory requirements, approved product labelling, company policies, quality standards, and clinical governance requirements. Maintain audit-ready training documentation, certification records, competency assessments, and learning materials while supporting inspection readiness and appropriate escalation of product complaints, adverse events, safety observations, and other reportable issues.
  • Manage the Training & Education budget, vendor relationships, contracts, and operational resources while overseeing Mexico Experience Center operations, training logistics, scheduling, facilities, inventory, and other activities that enable exceptional customer and commercial learning experiences.
  • Measure training effectiveness through performance metrics, governance reporting, and business insights, identifying opportunities and implementing continuous improvement initiatives that enhance organizational capability and business performance.
  • Perform other duties as assigned.

WHAT WE’RE LOOKING FOR

Required

  • Bachelor's degree or an equivalent combination of education and relevant experience.
  • 7+ years of progressive experience in Training & Education, Clinical Education, Commercial Excellence, or Learning & Development, preferably within the medical device, aesthetics, healthcare, or another regulated industry.
  • 2+ years of direct people leadership experience, including performance management, coaching, and talent development.
  • Demonstrated experience developing and executing annual operating plans, cross-functional learning strategies, capability frameworks, assessments, and measurable learning outcomes.
  • Experience delivering high-impact in-person and virtual education to customers, healthcare or aesthetic professionals, and commercial teams.
  • Working knowledge of instructional design principles, adult learning methodologies, learning management systems (LMS), and train-the-trainer models.
  • Fluent professional proficiency in English and Spanish, both written and spoken.
  • Ability to travel approximately 50%, primarily within Mexico.

Preferred

  • Experience working across multiple countries and supporting distributor or indirect commercial business models.
  • Experience managing budgets, forecasts, vendors, facilitator relationships, and service contracts.
  • Experience supporting Quality, Regulatory, and complaint/adverse event escalation processes within a regulated medical device environment.
  • Professional certification in clinical education, aesthetics, instructional design, project management, or a related discipline.
  • Portuguese language proficiency or experience supporting Portuguese-language training resources.

PHYSICAL REQUIREMENTS OF THE JOB

  • Field- and office-based role requiring approximately 50% travel, including multi-day domestic and occasional international travel.
  • Valid driver's license and reliable personal transportation.
  • Ability to stand, walk, and work in clinical environments for extended periods of up to eight hours.
  • Ability to lift and carry training materials, demonstration equipment, and supplies weighing up to 30 pounds.
  • Ability to demonstrate company products and procedures during customer education and training activities, as required.
  • Ability to sit for extended periods while traveling or working on a computer.
  • Ability to set up and dismantle training and demonstration equipment for customer events, trade shows, and company meetings, as required.

POR QUÉ ESTE PUESTO ES IMPORTANTE

El/la Senior Manager, Training & Education – Mexico and LATAM Distributors lidera la estrategia de Training & Education para México y proporciona liderazgo funcional y gobernanza para los distribuidores asignados en LATAM. Esta posición traduce las estrategias globales de aprendizaje en programas de educación y capacitación relevantes para el mercado local, escalables y medibles, que promueven el uso adecuado y conforme de los productos, la adopción por parte de los clientes, el desarrollo de capacidades comerciales, la preparación para lanzamientos de productos y el crecimiento del negocio.

Esta posición lidera la función de Training & Education en México, administra el plan operativo y el presupuesto, establece estándares de capacitación y desarrollo de capacidades para trainers y distribuidores, y actúa como socio estratégico principal de Commercial, Marketing, Global Learning & Development y otras áreas clave de la organización. Asimismo, impulsa la calidad de la capacitación, la excelencia operativa y la mejora continua, a la vez que apoya la relación con clientes estratégicos y las prioridades del negocio en México y los distribuidores asignados en LATAM.

QUÉ HARÁS

  • Liderar la estrategia anual y el plan operativo de Training & Education para México y los distribuidores asignados en LATAM, alineando las iniciativas de aprendizaje con las prioridades comerciales, los objetivos del negocio y las estrategias de Global Learning & Development. Traducir las prioridades del negocio y las brechas de capacidades en programas de educación y capacitación escalables y medibles que impulsen la adopción por parte de los clientes, la efectividad comercial, la preparación para lanzamientos de productos y el crecimiento del negocio.
  • Desarrollar y ejecutar un portafolio integral de programas de educación y capacitación para clientes, equipos comerciales, lanzamientos de productos y distribuidores, en colaboración con Commercial, Marketing, Medical, Regulatory, Quality, Legal, Global Learning & Development, Key Opinion Leaders (KOLs), clientes estratégicos y socios distribuidores, con el objetivo de ofrecer soluciones de aprendizaje de alto impacto.
  • Gestionar al equipo de Training & Education, incluyendo el liderazgo del Regional Training Specialist (RTS), estableciendo estándares de onboarding, certificación, calibración y recertificación para trainers. Proporcionar liderazgo funcional y apoyo para el desarrollo de trainers internos y socios de capacitación de distribuidores en toda la región.
  • Liderar las iniciativas de educación para clientes y equipos comerciales en México, impulsando el onboarding, el desarrollo de competencias, el coaching, la preparación para lanzamientos de productos y los programas continuos de desarrollo de capacidades que fortalezcan el desempeño comercial y los resultados de los clientes.
  • Supervisar el desarrollo de capacidades de los distribuidores en los mercados asignados de LATAM mediante la evaluación de necesidades de aprendizaje, la implementación de programas train-the-trainer, el apoyo a la certificación de trainers, la adaptación de los programas de educación y capacitación a las necesidades del mercado local y a los requisitos regulatorios aplicables, y el aseguramiento de estándares de capacitación consistentes en toda la región.
  • Garantizar que todo el contenido, los materiales y la impartición de las capacitaciones cumplan con los requisitos regulatorios aplicables, el etiquetado aprobado de los productos, las políticas de la compañía, los estándares de calidad y los requisitos de gobernanza clínica. Mantener la documentación de capacitación, los registros de certificación, las evaluaciones de competencias y los materiales de aprendizaje debidamente actualizados y preparados para auditorías; apoyar la preparación para inspecciones y asegurar el escalamiento adecuado de quejas de producto, eventos adversos, observaciones de seguridad y cualquier otro asunto sujeto a reporte.
  • Administrar el presupuesto de Training & Education, las relaciones con proveedores, contratos y recursos operativos, así como supervisar las operaciones del Experience Center de México, incluyendo la logística de capacitación, programación, instalaciones, inventario y demás actividades necesarias para brindar experiencias excepcionales de aprendizaje a clientes y equipos comerciales.
  • Medir la efectividad de los programas de capacitación mediante indicadores de desempeño, reportes de gobernanza e insights del negocio, identificando oportunidades e implementando iniciativas de mejora continua que fortalezcan las capacidades de la organización y el desempeño del negocio.
  • Realizar otras funciones que le sean asignadas.

LO QUE BUSCAMOS

Requisitos

  • Licenciatura concluida o una combinación equivalente de formación académica y experiencia relevante.
  • Más de 7 años de experiencia progresiva en Training & Education, Clinical Education, Commercial Excellence o Learning & Development, preferentemente dentro de la industria de dispositivos médicos, estética, salud u otra industria regulada.
  • Más de 2 años de experiencia directa liderando equipos, incluyendo gestión del desempeño, coaching y desarrollo de talento.
  • Experiencia comprobada en el desarrollo y ejecución de planes operativos anuales, estrategias de aprendizaje multifuncionales, marcos de desarrollo de capacidades, evaluaciones y resultados de aprendizaje medibles.
  • Experiencia impartiendo programas de educación y capacitación presenciales y virtuales de alto impacto para clientes, profesionales de la salud o de la estética y equipos comerciales.
  • Conocimiento práctico de principios de diseño instruccional, metodologías de aprendizaje para adultos, sistemas de gestión del aprendizaje (LMS) y modelos train-the-trainer.
  • Dominio profesional fluido del inglés y español, tanto oral como escrito.
  • Disponibilidad para viajar aproximadamente el 50% del tiempo, principalmente dentro de México.

Deseable

  • Experiencia trabajando en múltiples países y apoyando modelos comerciales a través de distribuidores o canales indirectos.
  • Experiencia en la gestión de presupuestos, forecasts, proveedores, relaciones con facilitadores y contratos de servicios.
  • Experiencia apoyando procesos de Quality, Regulatory y escalamiento de quejas de producto y eventos adversos dentro de un entorno regulado de dispositivos médicos.
  • Certificación profesional en educación clínica, estética, diseño instruccional, gestión de proyectos o alguna disciplina relacionada.
  • Dominio del idioma portugués o experiencia apoyando recursos de capacitación en portugués.

REQUISITOS FÍSICOS DEL PUESTO

  • Posición con actividades tanto en campo como en oficina, que requiere aproximadamente un 50% de viajes, incluyendo viajes nacionales de varios días y viajes internacionales ocasionales.
  • Licencia de conducir vigente y disponibilidad de transporte personal confiable.
  • Capacidad para permanecer de pie, caminar y trabajar en entornos clínicos durante periodos prolongados de hasta ocho horas.
  • Capacidad para levantar y transportar materiales de capacitación, equipos de demostración y suministros con un peso de hasta 13.6 kg (30 libras).
  • Capacidad para realizar demostraciones de los productos y procedimientos de la compañía durante actividades de educación y capacitación para clientes, según sea necesario.
  • Capacidad para permanecer sentado durante periodos prolongados mientras viaja o trabaja en una computadora.
  • Capacidad para instalar y desmontar equipos de capacitación y demostración para eventos con clientes, exposiciones comerciales y reuniones de la compañía, según sea necesario.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.

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