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Open nowPosted 47 hours ago

PeopleOps Officer

HyperionDev

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowPeopleOps OfficerHyperionDev · Cape Town, Western Cape, South Africa

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Early applications get read.

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Share of postings closed within
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  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 47 hours ago

The posting

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook), which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education, who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale-up tech business, join us as we play our part in making the world a more stable, safer, and fair place.

ABOUT THE ROLE

As the dedicated HR Generalist (PeopleOps Officer) for the Sales Division, you will provide end-to-end people support to our growing sales team. Your mission is to maintain a high-performance culture through clinical performance monitoring, data-driven HR management via our HMIS, and a physical presence on the floor during core and evening operational hours.

Please note that this is a full time role. Candidates must be based in Cape Town.

Responsibilities:

Full-Cycle Talent Acquisition & Recruitment

  • Strategic Sourcing: Execute recruitment plans to source top-tier talent using LinkedIn, job boards, professional networks, and talent communities.
  • Specialised & Leadership Hiring: Own the full recruitment cycle for core call centre staff as well as specialised roles including Supervisors, Quality Assurance (QA) Specialists, and Operational Leads.
  • Stakeholder Management: Partner closely with hiring managers to develop hiring toolkits (job specs, outcomes, assessments) and guide them through candidate evaluation.
  • System Tracking: Organise all candidate data, pipeline metrics, and communications via our ATS (Workable).

High-Velocity Onboarding, Probation & Offboarding

  • Contract Management: Manage the full contract lifecycle, preparing and issuing all contracts, including expirations and renewals.
  • Onboarding and Training: Facilitate the onboarding journey, schedule and participate in onboarding training and track 30/60/90-day ramp-up plans and probation reviews
  • Professional Offboarding: Quick and efficient offboarding, including managing the recovery of company assets and immediate system deactivation to protect company IP.

Performance & Revenue Monitoring

  • Weekly and Monthly performance reviews: Review performance against weekly metrics and monthly revenue targets.
  • Performance Improvement Plans (PIPs): Draft and manage formal PIPs for staff failing to meet revenue or activity targets.
  • Disciplinary Action: Lead disciplinary hearings and track absenteeism
  • CCMA Preparation: Collate comprehensive evidence packs for CCMA referrals, ensuring procedural and substantive fairness.

General HR Business Partnering & Operations

  • Beyond the daily operational metrics, you will serve as the business partner between the PeopleOps Team and the Revenue Team
  • System Administration: Ensuring 100% data accuracy for all Revenue Department employee profiles on the company HMIS, and metrics data on the various trackers
  • Employee Relations: Continuously apply internal HR policies as they apply to a high-pressure call centre environment while staying compliant with labour laws.

Requirements

Minimum:

  • 3–5 years of HR Generalist/HRBP experience strictly within a Call Centre or high-volume sales environment (Mandatory).
  • Proven track record in end-to-end recruitment, with demonstrated experience hiring specialised leadership roles (Supervisors, QA, Management).
  • Deep legal knowledge of South African labour laws (BCEA, LRA) and hands-on experience handling CCMA cases.
  • Tech Savvy: Advanced proficiency with Applicant Tracking Systems and HRIS tools
  • Shift Flexibility: Ability to work evening shifts a few days a week to support night operations teams.
  • Mindset: A "no task is too small" attitude with high attention to detail and a passion for people.

Preferred:

  • Tertiary qualification in Human Resources, Industrial Psychology, or a related field.
  • Prior experience in a fast-scaling startup or tech-enabled environment.
  • Strong interpersonal savvy—comfortable coaching and challenging senior stakeholders when necessary.

Benefits

Flexible & remote working: We are a remote-friendly organisation and offer flexible work options. However, this role may require a once a week presence at our offices in Cape Town, if you are Cape Town-based.

Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, Zando and Yoco.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

Our Values

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.

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