The posting
£45,000–£70,000 (DoE) + Annual Bonus and Hybrid Working. This is a fantastic opportunity to join our fast-growing business. We are looking for the right person to help grow our Delivery capability within i3Works.
Overview
i3Works is a trusted, innovative management consultancy business. With service offerings across Project, Programme and Portfolio Management & delivery, IT Architecture, IT Service Management and Digital, Data & Technology professions, we pride ourselves on helping our customers make lasting improvements to their performance and realise their most important goals.
Our clients across the defence, financial services and public sector environments all highly value our work ethic, flexibility and adaptability.
Role Purpose
We are seeking an experienced and versatile Senior Delivery Manager to join our Digital team. The ideal candidate will bring a proven record of delivering digital products and services, with a user-centred approach at the heart of how they work and will be able to support clients in related functions such as project and product leadership.
The projects, products and services we deliver will be varied. This role provides the platform to shape the right delivery approach for each client, balancing iterative delivery with the governance our clients work within, to achieve early value realisation whilst working toward strategic business benefits.
You will lead multidisciplinary teams and influence broad stakeholder groups, keeping user needs, business outcomes and technical considerations in view. This is an outward-facing consultancy role requiring effective leadership, stakeholder engagement and the ability to work across different clients and contexts.
Key Responsibilities
Delivery Strategy
• Define a delivery strategy grounded in user needs and business outcomes, bringing the wider team and stakeholders on the journey.
• Partner with sector and service heads to ensure services meet both user andbusiness needs.
• Translate strategic objectives and problem statements into an actionable vision for the project, product or service, informed by evidence from users.
• Support product management to plan stakeholder engagement and manage dependencies.
Business Development
• Assist in the assembly of high-quality tenders and submissions.
• Identify and develop opportunities with clients to extend the value we deliver and support growth.
• Maintain the highest standards of client relations, including major client account management.
Delivery
• Collaborate with Product Managers to define roadmaps and translate them into prioritised, deliverable outcomes.
• Lead delivery through discovery, alpha, beta and live phases or their equivalent, using user research and data to inform decisions.
• Navigate client governance and delivery milestones with agility, giving sponsors and boards assurance without compromising iterative delivery.
• Work with external suppliers and wider stakeholders on integrated delivery roadmaps.
• Report progress and outcomes against roadmaps and milestones, identifying issues early and escalating to senior leadership where needed.
• Facilitate dynamic planning, prioritising work based on team capacity and capability.
• Apply Agile and Lean principles to maximise value and minimise waste.
• Build trust with architects and engineers, understanding technical constraints and trade-offs at a high level.
• Monitor budgets, risks and dependencies to ensure effective delivery.
• Identify areas for process enhancement and drive delivery maturity within client organisations.
Team Leadership
• Set clear goals for delivery teams to drive high performance.
• Regularly assess the team's performance and delivery model, improving its contribution to outcomes and strategic benefits.
• Foster a positive, collaborative team environment, supporting well-being through coaching and removing roadblocks.
• Identify capability and resourcing needs across delivery teams, supporting recruitment and onboarding.
• Contribute to the Digital capabilities and competencies framework, aligned to recognised government digital and data profession standards, and associated
training.
• Act as a mentor and coach on agile and user-centred best practice.
Experience and Qualifications
- Experience delivering for Defence Sector, i.e. DE&S and Defence Digital
- Experience delivering in Financial Services sector
- Agile working: Experience in leading delivery teams using agile methodologies (e.g., Scrum, Kanban), and an understanding of how to apply agile principles in a complex, scaled environment.
- Stakeholder management: Proven ability to manage relationships and communicate effectively with stakeholders at all levels, including senior executives.
- Leadership and coaching: Experience in leading and developing multi-disciplinary teams, fostering a high-performing, inclusive, and collaborative culture.
- Project delivery: Strong track record of delivering complex digital projects and programs, with experience in managing scope, risks, budgets, and timelines.
- Problem-solving: Demonstrated ability to solve complex problems, make informed decisions, and facilitate continuous improvement.
- Financial management: Experience in managing project budgets, ensuring effective financial controls are in place, and delivering value for money.
- Supplier management: Experience managing external suppliers, ensuring they deliver high-quality products and services in line with contractual agreements.
- Previous consulting experience preferred
- Experience in digital delivery, technology, or related disciplines: Agile, Prince2, Scrum Master or SAFe are highly desirable
- The suitable candidate will need National Security Vetting (NSV) security clearance. They will, preferably, already hold NSV to a high or very high standard, but must be able, and willing, to achieve it
Role Location
Our people will be comfortable working in a hybrid environment. Attendance at client locations will vary in accordance with our clients' requirements.
Our Core Values & Behaviours
Our core values of being Purposeful, Dynamic & Supportive really stand us apart from our competition. They are the central driving force of the i3Works’ culture, developed by our people and are expressed through our associated behaviours:
Purposeful
- Professionally Responsible - Builds and delivers professionalism to bring value to ti3Works, stakeholders and peers.
- Driven to Deliver - Demonstrates determination, resourcefulness, and purpose to deliver the best results for, and on behalf of, i3Works.
- Critical Thinker - Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, evidenced and defendable decisions.
Dynamic
- Curious - Is future-focused, inquisitive, and open- minded; seeks out evolving and innovative ways to add value to i3Works.
- Skilled Influencer - Demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of our values.
Supportive
- Collaborative - Works effectively and inclusively with a range of people, both within, and outside of, i3Works
- Role Model - Consistently leads by example. Acts impartiality and independently, balancing personal and i3Works parameters.
Benefits at i3Works:
- Private healthcare/medical cover & Group life insurance
- Annual bonus scheme (dependent on personal and company performance)
- 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company– rising to a maximum of 30 days + bank holidays).
- Enhanced Reservist Leave – up to 10 days paid.
- Annual leave purchase scheme (up to 5 days per year)
- 5% company pension contribution
- £250.00 annual donation towards a charity or grassroots organisation of your choice
- Personal wellness benefit of £120.00 per month, access to unlimited 1-1 counselling support and a wealth of wellbeing and support resources
- Enhanced parental leave
- Electric car leasing salary sacrifice scheme
- Cycle to work scheme (save 25-39% on a bike and accessories)
- Paid qualifications for employees at all levels
- Internal Employee Networks, regular social events throughout the year and charity fundraising activities to get involved with, if you wish.
At i3Works we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
We ensure that all hiring decisions are made without regard to age, race, national origin, sex, disability, gender, gender identity, religion, or any other protected characteristics, and will treat all applications with the strictest confidence. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. We wish you every success in your job search.
