Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 days ago

Bilingual Agent Support Representative

iA13 open roles

Where
Waco, Texas
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBilingual Agent Support RepresentativeiA · Waco, Texas

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. iA postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 26 days ago

iA median: 12 days open

The posting

Job Description

Agent Support Representative (Bilingual English/Spanish)

Build the future with us

Are you passionate about delivering exceptional customer service and helping people feel confident and secure about their future? As an Agent Support Representative, you will play a key role in supporting policyholders, agents, and internal partners by providing accurate policy information, resolving inquiries, and creating positive customer experiences.

This position is a great opportunity to showcase your communication and problem-solving skills while making a meaningful impact within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration, learning, and innovation.

What you'll accomplish with us

As an Agent Support Representative, you'll be at the core of our customer experience mission. Here are the main responsibilities:

  • Communicate with customers through inbound and outbound phone calls, chats, emails, and written correspondence in both English and Spanish to ensure timely and effective resolution of inquiries.
  • Explain policy coverage information and answer questions regarding policy benefits, updates, and servicing needs.
  • Assess customer requests and determine when matters should be escalated to management or forwarded to other departments for further review.
  • Update policies accurately, maintain detailed service logs, and provide follow-up communication when necessary.
  • Develop and maintain knowledge of company products, policies, procedures, and compliance requirements while contributing to departmental goals and customer satisfaction metrics.
  • Work independently and collaboratively in a fast-paced, high-volume customer service environment while maintaining a positive and professional attitude.

What could accelerate your success in this role

We're looking for someone who:

  • Is known for their exceptional customer service and active listening skills.
  • Stands out for their positive attitude and ability to build rapport with customers.
  • Demonstrates strong communication, research, and problem-solving abilities.
  • Is recognized for their attention to detail and ability to manage multiple priorities effectively.
  • Has at least one year of customer service experience, preferably in a call center or contact center environment.
  • Is fluent in Spanish and English, including the ability to read, write, speak, and translate between both languages.
  • Possesses strong computer skills, including Microsoft Office, and can quickly learn new software systems.
  • Can type a minimum of 35 words per minute.
  • Has a high school diploma or GED equivalent.
  • Can successfully meet department KPIs, goals, and attendance expectations.

Why you'll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence.
  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
  • Competitive benefits including: Flexible Health, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) Employee and Family Assistance Program Ergonomic Furniture Program Performance Bonus Opportunities And much more!

Our Commitment to Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Reasonable accommodations will be provided in accordance with ADA and EEO regulations to enable qualified individuals with disabilities to perform the essential functions of the position.

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

American-Amicable Life Insurance Company of Texas

Posting End Date

2026-10-30

About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against iA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on iA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    iA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.