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Open nowPosted today

CCE

iaceiz.fa.ocs.oraclecloud.com/CX_11,900 open roles

Where
Hyderabad, Telangana, India
Work mode
On site
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Your applicationOpen nowCCEiaceiz.fa.ocs.oraclecloud.com/CX_1 · Hyderabad, Telangana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iaceiz.fa.ocs.oraclecloud.com/CX_1's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 3 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 3 days open

The posting

Job Description

The Customer Care Executive (CCE) will be the front‑line representative for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified division. This role requires delivering prompt, courteous, and effective assistance to customers, documenting interactions, and collaborating with internal teams to ensure issues are resolved and service standards are upheld. The CCE will also contribute to continuous improvement initiatives and help drive customer satisfaction and loyalty.

Responsibilities

  • Handle inbound customer inquiries via phone, email, and chat.
  • Resolve product and service issues following company policies.
  • Document interactions in the CRM system accurately.
  • Escalate complex cases to appropriate teams.
  • Meet or exceed service level agreements (SLAs) and quality metrics.
  • Provide product knowledge and guidance to customers.
  • Identify opportunities for upselling and cross‑selling where appropriate.
  • Participate in training sessions and continuous improvement initiatives.
  • Maintain up‑to‑date knowledge of company offerings and industry trends.
  • Contribute to team performance through collaboration and knowledge sharing.

Qualifications

  • Minimum 2 years experience in inbound customer service or call center.
  • Excellent verbal and written communication skills in English.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Strong problem‑solving and decision‑making abilities.
  • Ability to work in a fast‑paced, target‑driven environment.
  • High level of empathy and patience with customers.
  • Good listening skills and attention to detail.
  • Flexible schedule with ability to work shifts, including evenings/weekends.
  • High school diploma; associate or bachelor's degree preferred.
  • Demonstrated track record of meeting performance metrics.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on iaceiz.fa.ocs.oraclecloud.com/CX_1's form

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  4. Every reply, sorted

    iaceiz.fa.ocs.oraclecloud.com/CX_1's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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