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Open nowPosted 6 days ago

CCE

iaceiz.fa.ocs.oraclecloud.com/CX_11,891 open roles

Where
Mumbai, Maharashtra, India
Work mode
On site
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Your applicationOpen nowCCEiaceiz.fa.ocs.oraclecloud.com/CX_1 · Mumbai, Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iaceiz.fa.ocs.oraclecloud.com/CX_1's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 6 days ago

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 2 days open

The posting

Job Description

The Customer Care Executive (CCE) will be the front‑line voice for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified | Inbound department. This role requires swift issue resolution, accurate documentation, and a commitment to delivering a superior customer experience while collaborating with cross‑functional teams to continuously improve service quality.

Responsibilities

  • Handle inbound customer inquiries via phone, email, and chat.
  • Resolve product and service issues promptly, adhering to SLA targets.
  • Document all interactions in the CRM system with accuracy.
  • Escalate complex cases to the appropriate internal teams.
  • Provide product knowledge and guidance to customers.
  • Identify and report recurring issues for process improvement.
  • Meet or exceed performance metrics such as CSAT, AHT, and FCR.
  • Participate in training and knowledge‑sharing sessions.
  • Maintain confidentiality of customer data.
  • Contribute to team meetings and share best practices.

Qualifications

  • High school diploma; associate or bachelor's degree preferred.
  • Minimum 1 year experience in inbound customer service or call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem‑solving and decision‑making abilities.
  • Proficiency with CRM software and Microsoft Office suite.
  • Ability to multitask in a fast‑paced environment.
  • Strong listening skills and empathy.
  • Reliable internet connection and suitable home office setup (if remote).
  • Flexibility to work varied shifts, including evenings and weekends.
  • Positive attitude and team‑oriented mindset.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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