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Open nowPosted today

Customer Relationship Executive

iaceiz.fa.ocs.oraclecloud.com/CX_11,953 open roles

Where
Thiruvananthapuram, Kerala, India
Work mode
On site
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Your applicationOpen nowCustomer Relationship Executiveiaceiz.fa.ocs.oraclecloud.com/CX_1 · Thiruvananthapuram, Kerala, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iaceiz.fa.ocs.oraclecloud.com/CX_1's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 2 days open

The posting

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our domestic BFSI clients within the CLM Back‑Office department. You will handle inbound and outbound communications, troubleshoot issues, provide product and service information, and collaborate with internal teams to ensure seamless service delivery and high customer satisfaction.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Investigate and resolve client issues, escalating when necessary.
  • Provide accurate information about Digitide's products and services.
  • Maintain detailed records of interactions in the CRM system.
  • Identify patterns in customer feedback and suggest process improvements.
  • Coordinate with the operations and technical teams to close tickets.
  • Achieve defined service level agreements (SLAs) and quality metrics.
  • Participate in regular training sessions to stay updated on BFSI regulations and company offerings.

Qualifications

  • Bachelor's degree in Business, Finance, or related field.
  • 2+ years of experience in customer service or relationship management, preferably in BFSI.
  • Excellent verbal and written communication skills.
  • Strong problem‑solving abilities and attention to detail.
  • Proficiency with CRM tools and Microsoft Office suite.
  • Ability to work in a fast‑paced back‑office environment.
  • Customer‑centric mindset with a focus on satisfaction.
  • Flexibility to work in shift rotations as required.
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