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Open nowPosted today

Customer Support Associate

iaceiz.fa.ocs.oraclecloud.com/CX_11,961 open roles

Where
Mumbai, Maharashtra, India
Work mode
On site
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Your applicationOpen nowCustomer Support Associateiaceiz.fa.ocs.oraclecloud.com/CX_1 · Mumbai, Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iaceiz.fa.ocs.oraclecloud.com/CX_1's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 2 days open

The posting

Job Description

As a Customer Support Associate, you will be the face of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is crucial in maintaining strong relationships with our clients and ensuring their satisfaction. You will be responsible for handling a variety of customer inquiries, providing timely and accurate information, and offering excellent support to our valued customers.

Responsibilities

  • Act as the primary point of contact for customers, ensuring a positive and efficient experience.
  • Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
  • Resolve customer complaints and issues, offering creative solutions and ensuring satisfaction.
  • Maintain a high level of customer service excellence, aiming for 100% customer satisfaction.
  • Collaborate with internal teams to gather product and service information, ensuring accurate knowledge sharing.
  • Stay updated with company policies, procedures, and product knowledge to provide accurate information.
  • Document and track customer interactions, ensuring a comprehensive record of all support activities.
  • Identify and escalate priority issues to the appropriate teams for timely resolution.
  • Conduct regular customer feedback analysis to improve support processes and enhance the customer experience.
  • Actively contribute to a positive and supportive team environment, fostering a culture of collaboration.

Qualifications

  • A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
  • Minimum 1-2 years of experience in a customer support or call center role, preferably in a collections environment.
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly.
  • Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
  • Proficiency in using customer support tools and systems, including CRM software and ticketing systems.
  • Ability to work independently and manage a high volume of customer interactions with efficiency.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • A positive and friendly attitude, with a passion for delivering exceptional customer service.
  • Willingness to learn and adapt to new technologies and processes as the company evolves.
  • Strong work ethic, with a commitment to maintaining high standards of customer satisfaction.
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