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Open nowPosted 74 days ago

Client Security & Fraud Prevention Analyst I

ibgllc180 open roles

Where
HarbourFront, Singapore
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Your applicationOpen nowClient Security & Fraud Prevention Analyst Iibgllc · HarbourFront, Singapore

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 74 days ago

The posting

Job Description: IBKR is looking for individuals with a passion and ambition for a career in security operations. The Security and Fraud Investigation Analyst is responsible for establishing, implementing, monitoring, reviewing, and improving a suitable set of controls to protect our clients’ information and assets, ensuring the business objectives of the organization are met. You will focus on delivering a solid user experience and contribute to further improving our already robust security protocols. You’ll occasionally have direct contact with clients while conducting research and investigations. The ideal candidate will possess an eye for accuracy and detail, with the capacity for independent work and subject matter ownership. We need an analyst with focus, passion, and commitment to security in an advanced technological environment. Information security knowledge, understanding of financial sector mechanisms, awareness of social engineering attack methods, and the skills to counter those events are essential for success in this role. Responsibilities:

Conduct verbal and video verification calls with clients in English, Mandarin or Cantonese to assist with Know Your Client (KYC) checks and fraud investigations Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities Guide clients through technical verification processes and 2FA setup in English, Mandarin or Cantonese, providing clear instructions adapted for varying technical proficiency levels of clients Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings Identify unique fraud patterns through communication with clients and collaborate with case managers on countermeasures Support the broader team by handling both English and Mandarin client communications based on business needs

 Qualifications & Skills

Analytical approach to problem-solving  Organized, practical, good attention to detail Excellent communication (spoken and written) and interpersonal skills  Ability to engage and maintain a conversation with clients Ability to build rapport, handle objections and actively steer communications to collect required information and assist  Ability to learn and adapt to new information and technology platforms  Navigating multiple computer applications while interacting with clients 2+ years' experience in financial services, compliance, KYC or fraud prevention roles Professional fluency in English, Mandarin, and Cantonese (native or near-native proficiency) Understanding of SEC and FINRA regulatory requirements Experience with client communication in sensitive financial matters Exceptional documentation skills with attention to detail Ability to maintain composure in high-pressure situations while following strict protocols

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant CPF Contributions Excellent medical insurance, including dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting

 

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