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Open nowPosted 12 hours ago

Client Services Specialist – Security Transfers

ibgllc186 open roles

Where
Zug, Switzerland
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Your applicationOpen nowClient Services Specialist – Security Transfersibgllc · Zug, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. ibgllc postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 12 hours ago

ibgllc median: 20 days open

The posting

Key Responsibilities

Resolving client enquiries via telephone, email, and online chat relating to Free of Payment and Global Asset Transfers, as well as Cash Transfer support. Working closely with our back office to manage and resolve securities-related queries from clients globally, including systematic follow-up to address pending transfers, settlement issues, discrepancies, and breaks. Supporting Operations Services in day-to-day Securities/Global Custody transactions, particularly in settlement-related clarifications and follow-up. Ensuring timely and complete resolution of queries in accordance with agreed service levels and client satisfaction standards. Contributing to a culture of continuous improvement focused on client service. Delivering excellent client service while actively identifying opportunities to improve process efficiency and team behaviour.

Qualifications & Skills

Education: Banking or commercial apprenticeship. Previous client service experience in the financial and securities services industry, preferably in settlement (securities transfers and/or cash transfers). Strong interest in client service and a solid understanding of securities and global custody products. A proactive mindset with a demonstrated ability to enhance client satisfaction; keen observational and problem-solving skills, with an interest in new technologies. Strong problem-solving abilities and the capacity to perform under pressure. Client-focused, with a commitment to the timely resolution of enquiries. Adaptable, self-motivated, and continuously seeking improvement. Fluency in English and German and French is required; any other European language is a plus.

Benefits

Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Quarterly Gym contribution Medical Insurance Allowance* Hybrid working model* Above statutory annual leave, increasing with service Daily company-paid lunch and healthy snack options throughout the day (when working from the office) Corporate events

*on successful completion of the probation period

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