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Open nowPosted 39 days ago

Platform Engineer Support-L1

ibgllc180 open roles

Where
Zug, Switzerland
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Your applicationOpen nowPlatform Engineer Support-L1ibgllc · Zug, Switzerland

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 39 days ago

The posting

We are looking for a L1 System Administrator/ Help Desk Support Specialist with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements. The System Administrator/ Help Desk team provides enterprise-level assistance to our internal Redhat Linux and Mac OSX user community, mainly executive teams and developers. In this role you will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities

Take ownership of internal user issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Qualifications, Skills & Attributes

BS degree in Information Technology, Computer Science, or relevant field / or apprenticeship in IT or in another technical discipline combined with professional experience 3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role 1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills Experience in Omnissa VMWare and AWS administration and support as a plus Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus

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