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Open nowPosted 10 days ago

Senior Associate I - Intermediaries

ibgllc180 open roles

Where
Dublin, Ireland
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Your applicationOpen nowSenior Associate I - Intermediariesibgllc · Dublin, Ireland

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 10 days ago

The posting

Position Overview - Senior Associate I, Intermediaries- Open Accounts We are seeking a detail-oriented Specialist to deliver exceptional service to our institutional and retail clients, while ensuring regulatory compliance and operational excellence. This role combines day-to-day operations with developing and improving systems of accounts managed by Introducing Brokers and Financial Advisors. The successful candidate will serve as a key liaison between clients and internal teams, managing complex inquiries across multiple communication channels while maintaining the highest standards of accuracy and compliance. This position offers the opportunity to contribute to process improvements and play a vital role in enhancing the overall client experience. Key Responsibilities

Deliver professional client support institutional and retail clients through multiple channels, including email, ticketing systems, and dedicated mailboxes. Liaise effectively with clients, sales representatives, and cross-functional internal teams to resolve tasks. Validate documentation for various account maintenance activities with emphasis on European tax regulations. Perform Anti-Money Laundering (AML) and Know Your Customer (KYC) verification checks by cross-referencing internal systems and external databases. Identify and escalate potential compliance risks or documentation discrepancies. Contribute to process improvement initiatives to enhance operational efficiency and client experience.

Qualification & Skills

Degree or equivalent level qualification in Finance, Engineering or similar field.  Industry qualifications ICA, FINRA or similar.  Have worked with/for Introducing Brokers and/or Financial Advisors.  Strong attention to detail and analytical skills.  Excellent written and verbal communication abilities.  Ability to manage multiple priorities in a fast-paced environment.  Client service orientation with a problem-solving mindset.  Proficiency with ticketing systems and Microsoft Office applications. 

What We Offer

Hybrid working model (4 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7  Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus. Global Employee Assistance Program Cycle to work scheme & Tax Saver commute scheme Free lunch for all employees working from the office of a value up to 14.50 euro per day.

  Ready to Apply? If you’re eager to build a career in fintech, enjoy working with international clients, and thrive in a performance-driven culture, we’d love to hear from you. Apply now and grow with Interactive Brokers.    

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