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Open nowPosted 53 days ago

Technical Assistance Associate I

ibgllc180 open roles

Where
Mumbai, Maharashtra, India
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Your applicationOpen nowTechnical Assistance Associate Iibgllc · Mumbai, Maharashtra, India

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 53 days ago

The posting

Job Description and Responsibilities: • Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email. • Problem management with focus on wide scale technical issues. • As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.Qualifications: • 2+years of experience in Windows/Mac software and hardware support, connectivity support, Java familiarity. • Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs. • Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.• Languages: Fluency in English is a must. Education: • Bachelor’s in information technology (B.Tech, BE or MCA) or equivalent. Company Benefits & Perks: • Competitive salary package. • Performance based annual bonus (cash and stocks). • Group Medical & Life Insurance.• Modern offices with free amenities & fully stocked cafeterias. • Monthly food card & company paid snacks. • Hardship/shift allowance with company provided pickup & drop facility* • Attractive employee referral bonus. • Frequent company sponsored team building events and outings.* Depending upon the shifts.  **The benefits package is subject to change at the management's discretion.

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