Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Benefits/Leave Agent Sr

IBM2,109 open roles

Where
QUEZON CITY, PH
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBenefits/Leave Agent SrIBM · QUEZON CITY, PH

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IBM's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted yesterday

IBM median: 13 days open

The posting

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

The Benefits/Leave Agent Sr is a senior-level HR operations professional responsible for delivering specialized support in benefits and leave administration. This role handles more complex cases, supports issue resolution, provides guidance to junior team members, and helps drive operational excellence across HRPO services. The Senior Agent ensures accurate execution of benefits and leave processes while maintaining compliance, enhancing employee experience, and supporting IBM's service delivery objectives.

Key Responsibilities

  • Manage complex employee inquiries and cases related to benefits and leave administration, including escalations and exception handling.
  • Process and validate complex benefits and leave transactions with accuracy and timeliness.
  • Interpret policies, process documentation, and regulatory requirements to ensure compliant service delivery.
  • Provide day-to-day guidance and support to Benefits/Leave Agents on process execution, case handling, and issue resolution.
  • Monitor case quality, transaction accuracy, and SLA performance; identify trends and recommend corrective actions.
  • Partner with HR business teams, payroll, vendors, legal/compliance teams, and managers to resolve sensitive or high-impact cases.
  • Review documentation and audit records to ensure completeness, consistency, and adherence to controls.
  • Support training, onboarding, and knowledge transfer for new team members.
  • Participate in process improvement, standardization, automation, and knowledge management initiatives.
  • Assist in reporting, service analysis, and preparation of operational insights for leadership review.
  • Help maintain and update standard operating procedures, desktop procedures, and knowledge articles.
  • Act as a point of contact for escalated employee concerns and contribute to a seamless employee experience.
  • Bachelor's degree or equivalent experience in Human Resources, Business Administration, or related discipline.
  • Several years of experience in HR operations, benefits administration, leave management, or HR shared services.
  • Strong knowledge of benefits and leave processes, case management, and compliance considerations.
  • Demonstrated ability to handle sensitive, complex, and high-volume workloads effectively.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and stakeholder management skills.
  • High attention to detail with strong focus on quality and process compliance.
  • Proficiency with HR systems, reporting tools, and Microsoft Office applications.
  • Ability to mentor team members and support cross-functional collaboration.
  • Experience in a large, matrixed, or global organization such as IBM.
  • Familiarity with regional and statutory leave requirements and benefits administration practices.
  • Experience with HR service delivery metrics, quality monitoring, and continuous improvement methods.
  • Exposure to transformation initiatives, automation tools, or process optimization projects.
  • Knowledge of HRIS systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IBM's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IBM's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IBM's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.