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Confluent - Senior Technical Writer

IBM3,077 open roles

Where
Multiple Cities
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Your applicationOpen nowConfluent - Senior Technical WriterIBM · Multiple Cities

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

IBM median: 15 days open

The posting

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

As a Technical Content Professional, you will play a crucial role in designing, developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials.

Your primary responsibilities will include:

• Design and Develop Technical Content: Create and curate technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials, ensuring accuracy, clarity, and user-friendliness.

• Analyze Content Effectiveness: Evaluate the impact and effectiveness of technical content, identifying areas for improvement and implementing changes to enhance the overall user experience.

• Curate Content Collections: Organize, maintain, and update existing content collections to ensure relevance, consistency, and ease of access for clients.

• Develop Content Strategies: Develop and implement content strategies that align with business objectives, client needs, and industry trends, guiding the creation and dissemination of technical content.

• Technical Content Development: Experience with designing and developing technical content for various mediums, including product-embedded assistance, documentation, training, and support materials.

• Content Analysis and Evaluation: Experience in analyzing the effectiveness of technical content, identifying areas for improvement, and implementing changes to enhance the overall user experience.

• Content Curation and Management: Experience with organizing, maintaining, and updating existing content collections to ensure relevance, consistency, and ease of access for clients.

• Content Strategy Development: Experience in developing and implementing content strategies that align with business objectives, client needs, and industry trends.

• Technical Writing and Editing: Experience with creating high-quality, user-friendly content that meets the needs of diverse audiences and stakeholders. This is a Remote role.

• Embedded Assistance Development: Experience with designing and developing embedded assistance content, including interactive guides, tutorials, and contextual help. This expertise enables the creation of intuitive and user-friendly content that enhances the overall product experience.

• Industry Trends Knowledge: Familiarity with industry trends and developments in technical content creation, curation, and analysis. This knowledge allows for the development of innovative content strategies that meet evolving client needs and expectations.

• Content Management Systems: Experience with content management systems and tools, enabling efficient organization, maintenance, and updates of large content collections.

Chez IBM Software, on transforme les défis de nos clients en solutions. Nous concevons des produits de premier plan, natifs pour le nuage et basés sur l'intelligence artificielle, qui façonnent l'avenir des entreprises et de la société. Notre héritage en matière d'innovation offre aux employés d'IBM des occasions infinies d'apprendre, de se développer et d'avoir un impact à l'échelle mondiale. Se joindre à la division Software, c'est se joindre à une équipe animée par la curiosité et la collaboration. Vous travaillerez avec des technologies, des partenaires et des secteurs variés pour concevoir, développer et déployer des solutions qui propulsent la transformation numérique. Grâce à une culture qui valorise l'innovation, la croissance et l'apprentissage continu, IBM Software vous place au cœur de l'écosystème technologique et des produits d'IBM. Vous y trouverez les outils et les opportunités nécessaires pour faire progresser votre carrière, tout en créant des logiciels qui changent le monde.

En tant que professionnel du contenu technique, vous jouerez un rôle clé dans la conception, le développement, la conservation et l'analyse de contenus techniques permettant à nos clients d'utiliser efficacement nos produits par le biais de l'auto-assistance numérique. Ce poste consiste à créer des contenus de haute qualité, notamment de l'assistance intégrée, de la documentation, de la formation et du matériel de soutien.

Vos principales responsabilités seront les suivantes:

• Conception et développement de contenus techniques: Vous créerez et conserverez des contenus techniques pour divers supports, tels que l'assistance intégrée aux produits, la documentation, la formation et le matériel de soutien, en veillant à leur exactitude, leur clarté et leur convivialité.

• Analyse de l'efficacité des contenus: Vous évaluerez l'impact et l'efficacité des contenus techniques, identifierez les axes d'amélioration et mettrez en œuvre des modifications pour optimiser l'expérience utilisateur.

• Conservation des collections de contenus: Vous organiserez, maintiendrez et mettrez à jour les collections de contenus existantes afin d'en garantir la pertinence, la cohérence et la facilité d'accès pour les clients.

• Élaboration de stratégies de contenu: Vous développerez et mettrez en œuvre des stratégies de contenu alignées sur les objectifs d'affaires, les besoins des clients et les tendances du secteur, guidant ainsi la création et la diffusion des contenus techniques.

• Maîtrise du développement de contenu technique: Expérience en conception et développement de contenu technique pour divers supports, y compris l'assistance intégrée aux produits, la documentation, la formation et les matériaux de soutien.

• Connaissance de l'analyse et de l'évaluation de contenu: Expérience dans l'analyse de l'efficacité du contenu technique, l'identification des axes d'amélioration et la mise en œuvre de modifications pour optimiser l'expérience utilisateur globale.

• Compétence en gestion et curation de contenu: Expérience en organisation, maintenance et mise à jour de collections de contenu existantes afin d'assurer leur pertinence, leur cohérence et leur accessibilité pour les clients.

• Capacité en développement de stratégies de contenu: Expérience dans l'élaboration et la mise en œuvre de stratégies de contenu alignées sur les objectifs d'affaires, les besoins des clients et les tendances du secteur.

• Développement de la rédaction et de la révision techniques: Expérience dans la création de contenu de haute qualité, convivial et adapté aux besoins de divers publics et parties prenantes.

Il s'agit d'un poste de télétravail.

• Maîtrise du développement d'assistance intégrée: Expérience en conception et développement de contenu d'assistance intégrée, incluant des guides interactifs, des tutoriels et de l'aide contextuelle. Cette expertise permet de créer du contenu intuitif et convivial qui améliore l'expérience globale du produit.

• Connaissance des tendances du secteur: Connaissance des tendances et des évolutions en matière de création, de conservation et d'analyse de contenu technique. Cette connaissance permet d'élaborer des stratégies de contenu innovantes répondant aux besoins et aux attentes changeants des clients.

• Compétence en systèmes de gestion de contenu: Expérience avec les systèmes et outils de gestion de contenu, permettant une organisation, une maintenance et une mise à jour efficaces de grandes collections de contenu.

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