Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Contact Center Practitioner

IBM2,390 open roles

Where
QUEZON CITY, PH
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowContact Center PractitionerIBM · QUEZON CITY, PH

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IBM's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted today

IBM median: 6 days open

The posting

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role and Responsibilities :

Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. They interact with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims.

You should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers

• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers

• Provides resolutions to caller problems and issues including researching and exploring alternative solutions

• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope

• Accepts payment and initiates disbursement requests over the phone

• Navigates through a computerized data entry system or other relevant applications

• Manages documentation of all call information according to standard operating procedures

• Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received

• Undertakes all compliance and regulatory training in line with company requirements

• Accountable in keeping up with process related learnings/training and meet performance standards set by the business

• Completes customer’s transactional requests as provided by caller.

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation

• Demonstrates accuracy in processing changes to customer policies based on the information provided

• Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

  • If college graduate, fresh graduates AND experienced professionals are accepted
  • If college undergraduate, 1-2yrs of relevant work experience in a call center
  • Excellent written and verbal communication and interpersonal skills.
  • Knowledge in MS Office applications
  • Strong customer focus and adaptability to different personality types
  • Able to work in multi-shift environment, including holidays
  • Able to multi-task, set priorities and manage time effectively
  • Experience in Insurance account is a must.
  • Location: Must be willing to report onsite - Eastwood City Libis
  • Shift: Night Shift

PROFESSIONALISM

  • Demonstrate initiative and responsibility for actions
  • Work independently while maintaining an effective team member mentality
  • Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training – no exceptions

LANGUAGE/COMMUNICATION REQUIREMENTS

  • Ability to read and interpret work-related documents
  • Ability to respond to routine correspondence
  • Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding
  • Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls

REASONING ABILITY

Ability to understand and follow instructions, both written and verbal.

WORK ENVIRONMENT AND CONDITIONS

Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IBM's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IBM's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IBM's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.