The posting
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This involves acting as a bridge between business and technical teams, focusing on solution delivery and best-practice process improvement.
Your primary responsibilities will include:
• Designing Solutions: designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities.
• Implementation Leadership: leading implementations from configuration through testing and deployment.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.
• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities.
• Implementation Experience: Experience with leading implementations from configuration through testing and deployment, including handling medium to high complexity projects.
• Process Optimization: Exposure to best-practice process improvement and platform configuration to maximize the value of ServiceNow investments.
• Technical Integration: Experience with integrating ServiceNow capabilities, including configuring and optimizing integrations.
• Solution Delivery: Experience delivering advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions.
• ServiceNow Development: Exposure to custom development in ServiceNow, enhancing platform capabilities beyond out-of-the-box features.
• Technical Integrations: Experience with integrating third-party applications with ServiceNow, leveraging APIs and web services.
• Process Automation: Familiarity with automating business processes using ServiceNow's workflow and automation tools.



