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Open nowPosted today

Process Delivery Specialist_MO_Conversion

IBM2,201 open roles

Where
Sapporo, JP
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Your applicationOpen nowProcess Delivery Specialist_MO_ConversionIBM · Sapporo, JP

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted today

IBM median: 14 days open

The posting

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include:

• Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments.

• Deliver Sales and Pricing Support: Provide support for sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.

• Ensure Customer Service Excellence: Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner.

• Coordinate Project Management: Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations.

• Optimize Revenue Management: Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction.

• Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, from lead generation to cash collection, including understanding various departments and systems involved in the process.

• Experience Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes.

• Transaction Management: Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency.

• Sales and Pricing Support: Exposure to supporting sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.

• Basic Understanding of Revenue Management: Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes.

• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement and optimize processes for enhanced customer satisfaction and revenue growth.

• Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, and Finance, to drive efficiency and ensure seamless integration of processes.

• Revenue Management Analysis: Basic understanding of analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes.

IBMのFinance & Operationsは、IBMの変革を支える中核組織として、ビジネス全体における効率性、透明性、そして的確な意思決定の推進に貢献しています。私たちのチームは、戦略的な意思決定を支え、健全な財務基盤を維持するとともに、IBMがイノベーションと成長への投資を継続するための基盤を提供しています。Finance & Operationsで働くことは、分析力を発揮するだけでなく、コラボレーションと探究心を生かして価値を創出することでもあります。部門や地域の垣根を越えて多様なメンバーと連携しながら、データ、テクノロジー、そして業務プロセス改善の専門性を活用し、業績向上と 実績につながる成果につながるソリューションの創出に取り組んでいただきます。IBMでは、継続的な学習機会やキャリア開発支援に加え、多様な視点を尊重する企業文化を大切にしています。ぜひ私たちの仲間となり、IBMの成長と変革を支えるグローバルチームの一員として活躍してください。そして、変化し続けるダイナミックな環境の中で、ご自身のキャリアの可能性も広げていきませんか。

プロセス・提供・スペシャリスト（Lead to Cash）として、リード獲得からキャッシュ回収に至るまでの顧客体験全体を管理します。関連部門やシステムに対する深い理解が求められ、組織全体のプロセス統合を推進し、効率性を高めるとともに、収益増加と顧客満足度の向上に貢献します。

主な業務内容は以下の通りです。

• 複雑な取引の管理: 顧客の注文や支払い処理における正確性と効率性の確保

• 顧客サービスの品質向上: 顧客からの問い合わせや懸念事項に対する迅速かつプロフェッショナルな対応

• プロジェクト管理の調整: プロセス提供に関連するプロジェクトの管理支援および期日通りの完了と顧客期待の充足

• 収益管理の最適化: 収益管理プロセスの分析・改善機会の特定および収益と顧客満足度向上に向けた施策の実施

• カスタマージャーニー管理の経験: リードジェネレーションからキャッシュコレクションに至るまでのカスタマージャーニー全体の管理、およびプロセスに関与する各部門やシステムの理解

• 複数部門との協業経験: マーケティング、セールス、プロダクト開発、提供、財務、サプライチェーンなどの部門との連携による業務効率化とプロセス統合の実現

• トランザクション管理: 顧客注文や支払い処理など複雑なトランザクションの管理における正確性と効率性の確保

• セールスおよびプライシングサポート: セールスおよびプライシング業務のサポートと関連チームとの連携による収益管理の整合性確保

• 収益管理の基礎知識: 収益管理プロセスの分析と最適化による改善機会の特定と変更の実施

• 顧客ジャーニー最適化: 顧客ジャーニーの分析による改善点の特定とプロセス最適化の経験があり、顧客満足度および収益向上に貢献した実績があると望ましい

• 部門間連携: マーケティング、セールス、財務など複数部門との協働による業務効率化およびプロセス統合の実務経験があると望ましい

• 収益管理分析: 収益管理プロセスの分析および最適化による改善機会の特定と変更実施に関する基礎知識があると望ましい

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