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Open nowPosted yesterday

Technology Lifecycle Services (TLS) Skills Development Internship

IBM2,498 open roles

Where
Heredia, CR
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Your applicationOpen nowTechnology Lifecycle Services (TLS) Skills Development InternshipIBM · Heredia, CR

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. IBM postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

IBM median: 15 days open

The posting

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

At Technology Lifecycle Services (TLS), we help organizations keep their critical IT infrastructure running and evolving. Our Skills Development team plays a key role in enabling TLS professionals around the world to build the technical, professional, and leadership skills needed to support our clients and drive business growth.

We are looking for motivated students who are passionate about learning, education, content creation, and project coordination. This internship offers a unique opportunity to gain hands-on experience in learning and development while contributing to global skills initiatives within IBM.

Main Responsibilities

· Assist in the design, development, and maintenance of learning content and training materials.

· Support skills assessments and analyze skills data to identify development needs and learning priorities.

· Coordinate and deliver virtual and instructor-led training sessions.

· Create and edit learning videos, tutorials, and multimedia content.

· Manage and track learning projects, timelines, deliverables, and stakeholder communications.

· Support the implementation of AI-enabled learning solutions and content development processes.

· Assist with reporting, dashboards, and metrics related to learning programs and skills development initiatives.

· Collaborate with subject matter experts, learning professionals, and global stakeholders.

We will provide you with the training, mentorship, and tools needed to be successful while giving you exposure to global learning programs, skills transformation initiatives, and career opportunities within IBM.

Student within the last year of Computer Engineering, Software Development, or any IT related field. Expected graduation date: from 2028; Outstanding positive attitude and team player. English: Advanced both spoken & written. Ability to diagnose and troubleshoot basic technical issues. Knowledge & experience working in Linux or UNIX Systems Time Management and Prioritization skills Attention to details and ability to work under pressure. Ability to effectively learn new processes and tools. Curiosity & Growth Mindset. Basic understanding of operating systems. Basic Excel and Microsoft Office knowledge.

Customer obsessed and ready to gain experience in the Customer Support area.

Some experience in Customer Service Roles.

En IBM Infrastructure & Technology, diseñamos y operamos los sistemas que mantienen al mundo en marcha. Desde mainframes de alta resiliencia y plataformas de nube híbrida hasta redes, automatización y confiabilidad de los sitios. Nuestros equipos garantizan el rendimiento, la seguridad y la escalabilidad de los que dependen a diario los clientes y las industrias. Trabajar en Infrastructure & Technology significa enfrentar desafíos complejos con curiosidad y colaboración. Trabajarás con diversas tecnologías y colegas de todo el mundo para ofrecer soluciones resilientes y preparadas para el futuro que impulsen la innovación. Con aprendizaje continuo, crecimiento profesional y una cultura de apoyo, IBM brinda las oportunidades para desarrollar experiencia y dar forma a la infraestructura que impulsa el progreso.

Como Technology Lifecycle Services (TLS) brindamos soporte a la infraestructura en la que la mayoría de las empresas del mundo ejecutan sus aplicaciones, incluyendo la computación en la nube, por mencionar solo una. Somos la base de la infraestructura de TI de nuestros clientes, que incluye mainframes, servidores y soluciones de almacenamiento.

"Mantenemos en marcha el mundo moderno."

Buscamos personas interesadas en desarrollar una carrera profesional en un excelente ambiente, brindando apoyo a sus compañeros y trabajando con herramientas de IBM para aportar valor a nuestros clientes. Las responsabilidades principales incluirán colaborar en nuestra plataforma de gestión de casos con informes y tableros de control, así como auditar y mejorar nuestra forma de trabajar mediante el uso de la inteligencia artificial. Te proporcionaremos la capacitación y las herramientas necesarias para que tengas éxito. Aprenderás sobre nuestra unidad de negocios y todos los puestos disponibles en ella.

Estudiante en el último año de Ingeniería en Computación, Desarrollo de Software o cualquier campo relacionado con las tecnologías de la información. Fecha prevista de graduación: a partir de 2028;

Actitud positiva sobresaliente y capacidad para trabajar en equipo.

Inglés: Nivel avanzado, tanto hablado como escrito.

Capacidad para diagnosticar y resolver problemas técnicos básicos.

Conocimientos y experiencia trabajando con sistemas Linux o UNIX.

Habilidades para la gestión del tiempo y el establecimiento de prioridades.

Atención a los detalles y capacidad para trabajar bajo presión.

Capacidad para aprender de manera efectiva nuevos procesos y herramientas.

Curiosidad y mentalidad de crecimiento.

Conocimientos básicos de sistemas operativos.

Conocimientos básicos de Excel y Microsoft Office.

Orientado al cliente y dispuesto a adquirir experiencia en el área de Customer Support.

Cierta experiencia en Customer Service Roles

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