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Open nowPosted 12 hours ago

Analyst I, Systems Operations

ICE340 open roles

Where
Hyderabad, India
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Your applicationOpen nowAnalyst I, Systems OperationsICE · Hyderabad, India

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 12 hours ago

ICE median: 6 days open

The posting

Responsibilities

  • Monitoring and Incident Management (fix, Notification and Escalation) of the Production EnvironmentMonitoring of Systems and Applications within ICE Data Services production environment. Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery. Open, and update production Incident tickets according to company standards.
  • Problem ManagementInvestigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned. Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed.
  • System and Application Production ReadinessWork with other internal and external teams to expand and maintain operational run-books and other documentation. Application and infrastructure availability checks and tasks at scheduled times. Configuration of Monitoring Tools and alarms.
  • Deployment ManagementProduction deployments Approve and execute production deployment tasks.
  • Monitoring of systems and applications within the ICE Data services business.
  • Analyze and resolve the incidents within a stipulated timeline.
  • Perform deployments during the regular maintenance windows.
  • Closely work with Development & QA teams on root cause tasks.

Knowledge and Experience

  • IT based University degree 1-3 years' experience within IT systems support and/or operational support of applications, databases within both Windows and Linux/Unix OS environments.
  • Proficiency in Bash (Linux scripting) and working knowledge of a broad range of Linux and Windows core utilities/applications,
  • Working knowledge of networking: specifically, TCP and UDP
  • Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours (24/7) and days, including weekends and bank holidays.
  • Strong skills in the following areas
  • Business English verbal and written communications skills
  • High level of general IT skills with email and MS Office Applications
  • Logical approach, critical thinking, and analytical problem-solving skills with an ability to identify the root cause(s) of a problem.
  • Works as a team player – able to interface / liaison effectively with a variety of different kinds of IT and non-IT contributors and personalities across the organization.
  • Maintains effective relationships with individuals and the team as a whole.
  • Able to build team morale and motivates individual members of the team effectively by recognizing their contribution.
  • Shares own knowledge and encourage team members to share their knowledge.
  • Identifies opportunities to encourage positive changes within operations.
  • Achieve a high level of performance from self and team.
  • Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
  • Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task.
  • Self-confident and assertive.
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