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Open nowPosted 10 hours agoWe saw it 34 min after it went up

Client Support Associate

ICE331 open roles

Where
Provo, Utah, United States
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Your applicationOpen nowClient Support AssociateICE · Provo, Utah, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ICE's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 10 hours ago

ICE median: 7 days open

The posting

The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Associate endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. The Client Support Associate may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.

Products supported include: MLS, Paragon, Paragon Connect

Work Hours: 11:00 am to 8:00 pm ET OR 12:00 pm to 9:00 pm ET

Responsibilities

  • Performs customer support functions via phone and email
  • Reviews legal descriptions to establish identity of property
  • Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
  • Investigates property value and/or property exemption discrepancies
  • Researches tax and fee discrepancies for mortgage closings, title issues
  • Keeps abreast of changes in state property tax/fee laws
  • Performs other related duties as assigned.

Knowledge and Experience

  • A high school diploma or GED is required for this role
  • Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
  • Real Estate experience preferred
  • Excellent customer service skills
  • Ability to apply knowledge from one situation to the next to solve problems
  • Ability to handle projects commensurate with job expectations
  • Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Excellent oral and written communication skills
  • Flexibility, versatility, dependability
  • Ability to prioritize and manage work in fast paced high volume environment

#LI-SF1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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