Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

Engineer, Elevated Client Services

ICE289 open roles

Where
Jacksonville, Florida, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEngineer, Elevated Client ServicesICE · Jacksonville, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ICE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 29 days ago

ICE median: 1 days open

The posting

Job Purpose

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing Intercontinental Exchange (ICE) Mortgage Technology solutions for enterprise lending clients. Serving as a trusted partner, this role leverages Encompass expertise, strong relationships, and advanced troubleshooting skills.

The role combines hands-on execution with strategic advice, resolving complex production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle.

Responsibilities

  • Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
  • Serve as the primary escalation point for high-impact and high‑value client issues.
  • Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations.
  • Guide and support clients through the adoption of new products, solutions, and transformational initiatives.
  • Advise on ways to achieve optimal utilization.
  • Oversee client service requests while acting as an escalation manager when necessary.
  • Lead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracy.
  • Ensure clients are informed of new product features and help guide client implementation of roadmaps.
  • Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization.
  • Build strong partnerships with client stakeholders and internal ICE teams.

Knowledge and Experience

  • 5+ years of experience supporting enterprise SaaS or mortgage clients.
  • 5+ years of hands-on Encompass experience.
  • Background in roles such as Encompass Administrator, Consultant, Customer Support, or equivalent.
  • Deep understanding of the loan lifecycle from origination through purchase and delivery.
  • Demonstrated ability to act as a trusted advisor to executive-level stakeholders.
  • Strong communication and presentation skills with the ability to translate technical concepts into business language.
  • Excellent organization, prioritization, and project management skills.
  • Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
  • Collaborative team player with a continuous improvement approach.

Preferred Knowledge and Experience

  • Education and Other Requirements Bachelor’s degree in computer science, Information Technology, or related discipline; equivalent professional experience will also be considered. Ability to travel up to 10%.
  • Technical and Integration Skills Experience with APIs, REST services, SaaS platforms, AWS, Azure, and SQL databases. Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures. Familiarity with performance monitoring and diagnostic tools such as Grafana, Splunk, etc.
  • AI and Analytics Experience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery performance, or proactively detect production risk.

#LI-SF1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ICE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ICE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ICE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.