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Open nowPosted 10 days ago

Engineer, Elevated Client Services

ICE279 open roles

Where
Jacksonville, Florida, United States
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Your applicationOpen nowEngineer, Elevated Client ServicesICE · Jacksonville, Florida, United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 10 days ago

ICE median: 2 days open

The posting

Job Purpose

The Elevated Engineer is a client-facing technical advisor who delivers, stabilizes, and optimizes ICE Mortgage Technology solutions for enterprise lending clients. You will pair hands-on Encompass expertise with strategic guidance, resolving complex production issues and helping clients optimize their platform, integrations, and workflows across the loan lifecycle, with a focus on correspondence loan purchase, delivery and investor compliance.

Responsibilities

  • Lead resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer
  • Serve as the primary escalation point for high-impact correspondent client
  • Advise clients on ICE Mortgage Technology products, APIs, and integrations and guide them through new product adoption and transformation initiatives
  • Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions
  • Lead workflow optimization to reduce funding turn times and improve investor delivery accuracy
  • Configure and troubleshoot Encompass forms, fields, business rules, milestones, and eFolder organization
  • Resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements
  • Diagnose UI, API, data integrity, and performance-related issues across environments
  • Build strong partnerships with client stakeholders and internal ICE teams and mentor junior team members while contributing to service quality and process improvements

Knowledge and Experience

  • Bachelor's degree in computer science, information technology, or a related field, or equivalent experience
  • 7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure
  • 5+ years of hands-on Encompass experience as an administrator, consultant, support engineer or advanced user
  • Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms
  • Strong knowledge of the loan lifecycle from origination through purchase and delivery
  • Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem
  • Proven ability to advise executive stakeholders and translate technical concepts into business language
  • Strong prioritization and project management
  • Excellent organization, prioritization, and project management skills.t skills, with an ownership mindset in high-pressure, SLA-driven environments
  • Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments
  • Collaborative team player with a continuous improvement approach

Preferred Knowledge and Experience

  • Correspondent Lendingdelegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems
  • Technical:APIs and REST services, AWS or Azure, SQL, and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics
  • AI and AnalyticsApplying analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early
  • Other RequirementsAbility to travel up to 10%

#LI-SF1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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