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Open nowPosted 18 days ago

Manager, Product Management

ICE286 open roles

Where
Jacksonville, Florida, United States
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Your applicationOpen nowManager, Product ManagementICE · Jacksonville, Florida, United States

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 18 days ago

ICE median: 1 days open

The posting

Responsibilities

  • Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI-driven capabilities
  • Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision
  • Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap
  • Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features
  • Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling)
  • Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements
  • Act as the primary product voice for Servicing Vault in client and internal leadership conversations
  • Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders

Knowledge and Experience

  • 5+ years of product management experience within mortgage servicing
  • Strong business acumen — able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency
  • Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context
  • Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery
  • Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background

Preferred Knowledge and Experience

  • Familiarity with MSP or comparable servicing platforms
  • Exposure to compliance/audit frameworks (investor, agency, or regulatory)
  • Prior experience introducing AI-driven functionality into a legacy operational workflow

#LI-MA2

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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