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Open nowPosted 5 hours ago

Manager, Product Management

ICE332 open roles

Where
Jacksonville, Florida, United States
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Your applicationOpen nowManager, Product ManagementICE · Jacksonville, Florida, United States

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. ICE postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 5 hours ago

ICE median: 5 days open

The posting

Responsibilities

  • Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience
  • Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs
  • Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
  • Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
  • Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
  • Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
  • Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities
  • Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
  • Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
  • Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
  • Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders

Knowledge and Experience

  • 5+ years of mortgage servicing, product management, business analysis or operations transformation experience
  • Strong understanding of end-to-end mortgage servicing processes and servicing operations
  • Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
  • Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation
  • Experience developing product strategies and roadmaps from concept through delivery
  • Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
  • Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams

Preferred Knowledge and Experience

  • Deep familiarity with MSP and related servicing processes
  • Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives
  • Understanding of client servicing operating models and common manual workarounds performed outside core systems
  • Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation

#LI-MA2

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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