Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Coordinador de Service Desk y Operaciones

icorp

Where
Santiago de Querétaro, Qro., Mexico
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCoordinador de Service Desk y Operacionesicorp · Santiago de Querétaro, Qro., Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on icorp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 hours ago

The posting

¿Tienes experiencia como Coordinador de Service Desk? ¡Te estamos buscando!

Buscamos un(a) Coordinador(a) de Service Desk altamente adaptable, dinámico(a) y con capacidad de liderazgo para integrarse como un pilar clave en nuestra operación. Este puesto está diseñado para brindar soporte estratégico a diversas unidades de negocio, coordinar actividades operativas clave y responder con agilidad cubriendo movimientos emergentes dentro de los proyectos.

Ubicación: Querétaro (Esquema Híbrido)

Horario: Lunes a Viernes de 8:30 am a 6:00 pm (con disponibilidad para atender incidentes fuera del horario)

Nivel de Inglés: Avanzado (B2+ / C1)

Modalidad: Híbrido (3 días en oficina / 2 días en casa) — Capacitación inicial 100% presencial.

Principales activiadades

  • Liderazgo y gestión de equipo: Supervisar operaciones diarias, asignar objetivos, dar retroalimentación constante y motivar al equipo de soporte.
  • Garantía de servicio: Asegurar el cumplimiento de Acuerdos de Nivel de Servicio (SLAs), métricas de calidad (QA) y gestión de incidentes/tickets en herramientas ITSM.
  • Operatividad adaptable: Cubrir necesidades emergentes entre cuentas, dar soporte continuo a unidades de negocio y colaborar directamente con clientes internacionales.
  • Reporteo y mejora continua: Analizar KPIs operativos (tasa de abandono, tiempos de respuesta, CSAT) e implementar proyectos de optimización.
  • Capacitación: Promover el desarrollo continuo de los ingenieros de soporte a través de planes de entrenamiento internos y externos.

Requirements

  • Educación: Licenciatura/Ingeniería en Sistemas, Computación o carrera afín (o experiencia equivalente comprobable).
  • Experiencia: Mínimo 2 años coordinando operaciones de Service Desk, Help Desk o soporte técnico.
  • Idiomas: Inglés B2+ a C1 fluido (indispensable para liderar reuniones y comunicación directa con clientes globales).
  • Conocimientos técnicos: Gestión de ITSM, Active Directory, Office 365 / Google Workspace, redes, VPNs y herramientas de telefonía (ej. Chronicall).
  • Metodologías: Conocimiento y aplicación práctica del marco ITIL (Gestión de Incidentes y Problemas).

Benefits

  • Esquema de trabajo flexible: Híbrido (3 días presencial / 2 días remoto).
  • Sueldo base de $30, 000 - $35, 000 brutos mensuales + Bono de desempeño
  • Prestaciones de Ley desde el primer día
  • Desarrollo continuo: Acceso a plataformas de capacitación y certificaciones.
  • Crecimiento constante: Exposición a múltiples unidades de negocio, clientes internacionales y proyectos de TI de alto impacto.

¡Únete! Tú eres la actitud que innova. Tú eres la actitud icorp.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against icorp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on icorp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    icorp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.