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Open nowPosted 10 hours ago

IT Onsite Support Manager

icorp

Where
Santiago de Querétaro, Qro., Mexico
Work mode
On site
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Your applicationOpen nowIT Onsite Support Managericorp · Santiago de Querétaro, Qro., Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on icorp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 10 hours ago

The posting

¡icorp te está buscando para formar parte de un equipo de alto desempeño!

Buscamos un Manager de Soporte en Sitio para planear y dirigir el trabajo del equipo, monitorear su desempeño y tomar acciones correctivas cuando sea necesario. El objetivo principal de esta posición es asegurar el éxito de la organización y del equipo de trabajo, tomando decisiones clave y optimizando tanto los recursos como el personal para lograr resultados exitosos.

  • Ubicación: Querétaro
  • Esquema de trabajo: Presencial
  • Horario: Lunes a Viernes 8:30 AM - 6:00 PM (Con disponibilidad de cubrir incidentes fuera del horario)

Responsabilidades

  • Gestión de Personal: Monitorear desempeño, evaluar resultados, realizar evaluaciones de desempeño, aplicar acciones correctivas y supervisar/desarrollar al personal.
  • Relacionamiento y Atención a Clientes: Mantener la comunicación con clientes y colaboradores internos, atender quejas y realizar sesiones de retroalimentación, seguimiento y reuniones semanales/mensuales.
  • Control de Presupuesto: Administrar, monitorear y generar reportes del presupuesto asignado al área.
  • Planificación y Proyectos: Desarrollar planes para alcanzar objetivos, gestionar proyectos internos y de mejora, analizar información y delegar actividades.
  • Concientización y Cultura de Seguridad: Promover la cultura de seguridad de la información mediante capacitación, concientización, análisis de riesgos y creación de controles y documentación.
  • Relación Interdepartamental: Colaborar con Talent Management, Área Comercial, Desarrollo Organizacional, Administrativo y Dirección.

Requirements

Requisitos y Conocimientos Técnicos

  • Educación: Licenciatura (Titulado).
  • Experiencia: Más de 5 años de experiencia.
  • Idiomas: Inglés avanzado
  • Disponibilidad para viajar: Sí, de acuerdo a solicitud del cliente (dentro y fuera de la República Mexicana).
  • Conocimientos Técnicos Obligatorios:
  • Herramienta de tickets.
  • Conocimiento general de soporte técnico.
  • Herramientas de diagramación.
  • Suite Google & Office.
  • Conocimiento en Metodología de proyectos.
  • Certificación ITIL

Benefits

  • Sueldo base competitivo: $30, 000- $45, 000 (incluyendo bonos) brutos mensuales
  • Bono por desempeño
  • Prestaciones de ley desde el primer día

¡Únete! Tú eres la actitud que innova. Tú eres la actitud icorp.

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on icorp's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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