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Open nowPosted 4 days ago

Kwery - ERP Software Support Specialist

ictjob.be

Where
Mechelen, Belgium
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Your applicationOpen nowKwery - ERP Software Support Specialistictjob.be · Mechelen, Belgium

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 4 days ago

The posting

Voor een groeiende speler binnen de softwaresector in de regio Bornem ben ik op zoek naar een ERP Software Support Specialist die graag applicatieve en functionele vraagstukken analyseert en klanten verder helpt met hun bedrijfssoftware.

Je komt terecht bij een organisatie die bedrijven ondersteunt met gebruiksvriendelijke softwareoplossingen om hun dagelijkse processen efficiënter te laten verlopen. In deze functie combineer je klantgerichte ondersteuning met technische analyses en applicatiebeheer. Je krijgt de ruimte om problemen tot op de bodem uit te zoeken en actief mee te denken over verbeteringen aan de software.

Hoe zal jouw takenpakket eruit zien?

  • Je ondersteunt klanten bij functionele en applicatieve vragen over ERP-software en helpt hen om problemen efficiënt op te lossen.
  • Je analyseert complexere incidenten en neemt 3rd line support op wanneer standaardoplossingen niet volstaan.
  • Je adviseert gebruikers over het gebruik en de configuratie van de software en zoekt mee naar oplossingen op maat.
  • Je behandelt change requests en voert kleinere aanpassingen door om de werking van de applicaties te verbeteren.
  • Je werkt nauw samen met collega's van support, development en projectmanagement om problemen structureel aan te pakken en kennis te delen.
  • Je hebt enkele jaren ervaring binnen applicatiesupport, ERP-support of een gelijkaardige softwaregerichte functie.
  • Je bent analytisch ingesteld en weet functionele en technische problemen gericht te onderzoeken.
  • Je hebt ervaring met ERP of andere bedrijfssoftware.
  • Je communiceert vlot in het Nederlands en Engels, zowel met klanten als met collega's.
  • Je hebt interesse in SQL, databanken en software-integraties, of wil je hier verder in verdiepen.

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