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Open nowPosted 3 days ago

Support Engineer

ictjob.be

Where
Nivelles, Belgium
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Your applicationOpen nowSupport Engineerictjob.be · Nivelles, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ictjob.be's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

En tant que Support Engineer, vous jouerez un rôle central dans le bon fonctionnement de l'environnement IT en assurant un support de qualité aux utilisateurs et en contribuant à la stabilité des infrastructures. Vous évoluerez dans un contexte dynamique où la proximité avec les utilisateurs, la résolution d'incidents et l'amélioration continue sont au coeur des activités.

Vos responsabilités

Support et opérations IT

* Assurer le traitement et la résolution des incidents et demandes utilisateurs via un outil ITSM.

* Fournir un support de proximité et à distance auprès des collaborateurs.

* Installer, configurer et maintenir les postes de travail, périphériques et équipements IT.

* Participer au monitoring, à la maintenance et au bon fonctionnement des systèmes et infrastructures.

* Effectuer ponctuellement des déplacements sur différents sites afin d'assurer un support local.

Amélioration continue

* Identifier des pistes d'optimisation des outils, processus et procédures existants.

* Contribuer à des projets d'évolution de l'environnement informatique.

* Participer aux initiatives visant à renforcer la sécurité et la fiabilité des systèmes.

Documentation et partage de connaissances

* Rédiger et maintenir une documentation technique claire à destination des équipes IT et des utilisateurs.

* Alimenter et enrichir la base de connaissances afin de faciliter la résolution des incidents récurrents.

* Partager les bonnes pratiques et contribuer à l'amélioration du support global.

Prévention et fiabilité

* Analyser les incidents afin d'en identifier les causes racines.

* Mettre en place des actions préventives pour limiter les interruptions de service.

* Participer à l'amélioration continue de la qualité de service et de l'expérience utilisateur.

Profil recherché

Compétences techniques

* Expérience confirmée dans une fonction de support IT ou d'administration systèmes.

* Bonne maîtrise des environnements Windows ainsi qu'une connaissance des systèmes Linux.

* Connaissances en infrastructures virtualisées.

* Solides bases en réseaux (LAN, TCP/IP).

* Expérience avec Active Directory et la gestion des environnements Microsoft.

* Familiarité avec les outils de déploiement et de gestion de postes de travail tels que SCCM.

* Connaissances en monitoring, impression réseau et sécurité informatique.

* Bonne maîtrise de la suite Microsoft 365.

Qualités personnelles

* Orienté utilisateur et qualité de service.

* Excellentes capacités de communication.

* Autonome, structuré et capable de gérer plusieurs priorités.

* Esprit analytique et approche proactive dans la résolution de problèmes.

* Goût pour le travail en équipe et volonté constante d'apprendre et de progresser.

Langues

* Français courant.

* Une bonne connaissance de l'anglais constitue un atout.

To find out more about Huxley please visit www.huxley.com -

Posting text belongs to the employer. Removal requests: contact us.

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