Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 114 days ago

Senior Premium Solutions Manager - USA

Ideals52 open roles

Pay
$75,000 – $90,000 a year
Where
Chicago, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Premium Solutions Manager - USAIdeals · Chicago, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ideals's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Ideals postings stay open a median of 43 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 114 days ago

Ideals median: 43 days open

The posting

GET TO KNOW US

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand https://www.g2.com/categories/virtual-data-room?tab=highest_rated in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.

THE ROLE

We're looking for a Senior Premium Solutions Manager to join our remote team from Chicago and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the US, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.

This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.

The base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000.

WHAT YOU WILL DO

- Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination

- Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required

- Guide clients during onboarding, project launch, migrations, and other critical project phases

- Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate

- Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues

- Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management

- Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds

- Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team

- Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently

- Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items

- Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams

- Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

WHAT YOU BRING

- 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients

- Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks

- Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation

- Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate

- Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice

- Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision

- Native-level proficiency in English; additional business languages are a plus

NICE TO HAVE

- SaaS, financial, fintech, or information security industry background

- Genuine interest in financial markets, M&A, or the investment banking world

- Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making.

OUR ASSESSMENT PROCESS

- Screening call with the Talent Acquisition Specialist (45 mins)

- Presentation and Role Play

- Competency-based interview with the Talent Acquisition Specialist (90 mins)

- Hiring Manager interview (60 mins)

WHAT WE OFFER

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

FOR YOUR BEST WORK

- Remote-first flexibility to shape your ideal workday

- Home workplace budget

- Co-working expense coverage

- Individual IT budget for extra equipment

- Top-tier tech and AI-powered tools

FOR YOUR GROWTH

- Access to Ideals Academy with numerous courses

- Investment in external learning and development activities

- Guidance in Personal Development Plan creation

- Professional literature and subscriptions coverage

- Support of your passion as a speaker or writer

- Internal talent mobility opportunities

FOR YOUR WELL-BEING

- 100% employer-paid health insurance for US employees with a 401(k) match program

- Mental health activities reimbursement

- Sport benefit balance for sports activities and equipment

- Funding for sports competitions

- 20 business days of annual leave

- Paid health-related time off

EXTRA PERKS

- Budget for meetups with your local team

- Generous internal referral program

OUR CULTURE

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more https://ideals.jobs/our-culture/

Ideals is an equal opportunity employer

At Ideals, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you need assistance or an accommodation due to a disability, you may inform us in the 'Additional information' field when submitting your application.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Ideals's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Ideals's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Ideals's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.