Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Customer Support Specialist - Aerospace & Defense, MRO (6 month contract)

IFS264 open roles

Pay
$65,000 – $75,000 a year
Where
Itasca, Illinois, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist - Aerospace & Defense, MRO (6 month contract)IFS · Itasca, Illinois, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IFS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. IFS postings stay open a median of 28 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 5 hours ago

IFS median: 28 days open

The posting

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for a Customer Support Specialist to join our EMX Support Team. This role supports EMX customers through the IFS Service Centre process, ensuring customer cases are handled professionally, accurately and in line with global IFS support standards.

You will manage assigned EMX support cases, investigate customer-reported issues, reproduce problems where required, provide timely customer updates and work closely with internal teams such as R&D, QA, DB and Consulting to progress cases to resolution. The role also supports the continued alignment of EMX support operations with IFS standard processes, service-level expectations, governance, customer communication and documentation practices.

Knowledge of EMX/Empower MX, aviation maintenance software or complex enterprise applications would be beneficial.

Knowledge of aviation operations, including airline, MRO, business aviation or defense aviation environments, and awareness of maintenance planning, engineering, technical records or support processes in an aviation environment or similar would be beneficial.

The core activities include:

  • Managing assigned customer support cases, incidents and service requests in line with applicable support processes, service-level expectations and quality standards.
  • Investigating, analysing and reproducing customer-reported issues, including application-level troubleshooting and data-related checks where needed.
  • Providing clear, timely and professional customer updates through agreed support channels and maintaining accurate case documentation.
  • Communicating with customers professionally and effectively through designated support tools, email and phone, ensuring a high standard of customer service at all times.
  • Collaborating with R&D, QA, DB, Consulting and other internal teams to progress customer issues to resolution.
  • Helping distinguish standard support work from consulting, implementation, enhancement or product-development activities, and routing requests appropriately.
  • Supporting alignment and consistency of operations with global IFS standards, including case handling, escalation, documentation, knowledge sharing and processes.
  • Contributing to continuous improvement by identifying process gaps, improving knowledge content and supporting skills and capability development.

What We’re Offering

  • Salary Range: $65,000 - $75,000 base annualized
  • Flexible paid time off, including sick and holiday
  • Medical, dental, & vision insurance
  • 401K with Company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Tuition assistance
  • Community involvement and volunteering events

Qualifications

Experience & Qualifications:

  • Experience in application support, technical support, service operations or a similar customer-facing support role.
  • Strong understanding of case ownership, incident handling, customer communication, escalation paths and SLA / KPI-driven service delivery.
  • Ability to investigate, reproduce and analyse customer issues, including application-level troubleshooting and evidence gathering.
  • Ability to understand customer operational impacts and translate business issues into technical support activities.
  • Clear and professional written communication, with strong discipline around case notes, customer updates and audit-ready documentation.
  • Ability to work effectively with Consulting, R&D, QA, DB and other internal stakeholder groups.
  • Experience with ServiceNow, Jira or similar work-tracking tools.
  • A customer-focused, structured and quality-oriented approach, with strong ownership, prioritization and a continuous-improvement mindset.
  • Willingness to work within agreed support coverage, shift or on-call arrangements when required by the operating model.
  • Experience supporting airlines, MRO providers, business aviation operators or defense aviation organizations.
  • Knowledge of aircraft maintenance planning, engineering records, maintenance control or continuing airworthiness processes.
  • Experience working in a regulated or compliance-driven operational environment.
  • Experience working in an SLA / KPI-driven support environment.

Desirable:

  • Knowledge of EMX / Empower MX or comparable aviation maintenance management systems.
  • Knowledge of ITIL or similar practice.
  • Experience contributing to knowledge management, process improvement or operational standardization.

Additional Information

This role involves shift, coverage or on-call participation depending on business and customer support requirements.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IFS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IFS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IFS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.