Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Cluster Quality & Training Manager

IHG2,345 open roles

Where
Malta
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCluster Quality & Training ManagerIHG · Malta

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IHG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. IHG postings stay open a median of 16 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

IHG median: 16 days open

The posting

Job Description

Cluster Quality & Training Manager

IHG Hotels & Resorts Malta | Executive Office

At IHG Hotels & Resorts Malta, we are looking for a Cluster Quality & Training Manager to drive quality excellence, brand compliance and exceptional guest experiences across our portfolio of hotels: InterContinental Malta, voco Malta, Holiday Inn Express Malta and Staybridge Suites Malta.

Reporting to the Cluster General Manager and working closely with the Hotel Managers and operational leadership teams, you will play a key role in maintaining IHG brand standards, leading quality improvement initiatives and ensuring our teams consistently deliver memorable experiences for both guests and colleagues.

Key Responsibilities

Quality & Brand Standards

  • Drive compliance with IHG brand standards across all four hotels, ensuring alignment with brand requirements and statutory audit expectations.
  • Lead and support LQA (Leading Quality Assurance) audits, monitor performance and oversee the implementation of improvement action plans.
  • Work closely with Heads of Department (HoDs) and Hotel Management Teams to ensure corrective actions are implemented effectively and within agreed timelines.
  • Support the continuous development and implementation of brand standards and promote best practices across the cluster.

Brand Training & Capability Development

  • Coordinate brand standards training in collaboration with Human Resources, Hotel Management and Heads of Department.
  • Deliver LQA training sessions to ensure colleagues understand audit criteria, service expectations and quality requirements.
  • Coach and support leaders in embedding brand standards into daily operations and fostering a culture of continuous improvement.

Hotel Experience Champion

  • Champion IHG Hotel Experience initiatives across the cluster, ensuring colleagues are informed about relevant hotel activities, initiatives and experiences.
  • Lead the implementation, communication and continuous enhancement of Hotel Experience programmes issued by IHG.
  • Promote a guest-centric culture focused on memorable, personalised experiences at every touchpoint.
  • Conduct regular audits and inspections across the five core pillars of Hotel Experience:IHG Way of Clean: Cleanliness, hygiene and safety standards. Journey to Tomorrow: Sustainability and environmentally and socially responsible practices. Arrivals & Front Desk: Seamless arrivals and departures, loyalty recognition and guest recovery. Heart of House: Back-of-house cleanliness, organisation, colleague facilities and operational readiness. Food & Beverage: Exceptional dining experiences across restaurants, bars, lounges and banqueting operations.

Performance Monitoring & Reporting

  • Develop actionable reports and a consolidated dashboard of key quality, guest experience and operational performance indicators across all hotels.
  • Analyse LQA results, guest feedback and operational KPIs to identify trends, improvement opportunities and areas of concern.
  • Monitor Guest Love Scores and conduct daily and monthly reviews of guest comments, translating insights into practical actions to improve service delivery and guest satisfaction.
  • Present performance updates, findings and recommendations to hotel leadership and relevant stakeholders.

Stakeholder Engagement

  • Collaborate with hotel operations teams to ensure the effective use of quality and brand systems.
  • Provide proactive guidance and support to improve brand compliance, operational consistency and guest experience outcomes.
  • Prepare and deliver presentations to hotel leadership and other relevant stakeholders.

Additional Responsibilities

  • Undertake other duties as assigned in line with business needs.
  • Serve as Manager on Duty when required.

What We Are Looking For

  • Strong understanding of hotel operations, quality assurance and brand standards within the hospitality industry.
  • Experience with quality audits, LQA programmes, guest experience initiatives or operational improvement projects.
  • Ability to analyse performance data, identify trends and translate findings into clear action plans.
  • Strong communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
  • Experience delivering training, coaching teams and supporting continuous improvement.
  • Excellent organisational skills, attention to detail and a proactive, solution-oriented approach.
  • Ability to work collaboratively across multiple hotels, departments and brands.
  • A genuine passion for hospitality, service excellence and creating memorable guest and colleague experiences.

Why Join IHG Hotels & Resorts Malta?

Join a dynamic multi-brand hotel cluster where you can make a meaningful impact on quality, service excellence and the overall guest experience. Be part of the IHG family, with opportunities to grow professionally, collaborate across leading hospitality brands and contribute to our commitment to Inspire Incredible.

Ready to make a difference? We look forward to hearing from you!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IHG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IHG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IHG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.