The posting
Job Description
Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
The Director of Learning & Development will be responsible for creating and implementing training and development programs for team members of an ultra-luxury hotel. The specialist will identify areas where team members need to improve their skills, knowledge, and behavior to ensure the highest level of service delivery. The incumbent will work closely with management to develop and deliver training programs that enhance team members' skills and knowledge and align with the organization's objectives.
A little bit about your day:
- Develop and implement learning and development programs that meet the needs of the ultra-luxury hotel's team members.
- Conduct needs assessments to identify areas where team members need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes 5-star standards.
- Collaborate with department managers to determine training needs and develop tailored training programs for each department.
- Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel's values and standards.
- Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles.
- Develop and maintain training materials, including manuals, job aids, and e-learning courses.
- Evaluate the effectiveness of training programs by conducting post-training assessments and surveys.
- Keep up to date with industry trends and incorporate best practices into the hotel's learning and development programs.
- Collaborate with HR to develop career development plans for team members.
What we need from you:
- Bachelor's degree in HR, Education, Hospitality, or a related field.
- At least 3 years of experience in a learning and development role, preferably in the hospitality industry or ultra-luxury setting.
- Experience developing and delivering training programs for diverse employee groups.
- Strong communication and presentation skills.
- Excellent organizational and project management skills.
- Proficiency in Microsoft Office and Learning Management Systems.
- Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels.
- Strong attention to detail and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Passion for continuous learning and development.
What you can expect from us:
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
About Us
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.
